Deployment Specialist

Deployment Specialist Job Description

 

The Strongline Deployment Specialist is responsible for performing all aspects of equipment deployment, including configuration, mapping, and quality assurance related to our clients' specific needs and infrastructure.

 

Key areas of Deployment responsibility include assigning and maintaining Strongline equipment, performing battery monitoring tasks, meeting deployment timelines, troubleshooting implementation problems, tracking and accounting for all assets, developing and maintaining documentation of deployment processes, and making process/product improvement suggestions. Discretion and judgment must be applied to deployment preparation, including managing risk exposure and efficient equipment use in discerning install locations. During installation, protocols must be observed to appropriately navigate hospital sites. Professionalism must be displayed in any onsite interaction to appropriately represent Strongline at multiple levels of client hierarchy.

Key Job Responsibilities:

  • Delivers excellent customer service while being courteous and knowledgeable of all Strongline functionality, demonstrating Strongline product knowledge/expertise within client environments

  • In partnership with the Deployment Manager and Client Success Manager, is responsible for project management of initial deployment of Strongline product such as but not limited to: testing hardware functionality, planning and analyzing product quantity and placement to respond in RFP process, executing integration setup, and partnering with clients to understand their needs through the process

  • Installs, maintains, accounts for and troubleshoots equipment within all areas of healthcare facilities including patient rooms

  • Exercises discretion and applies strong problem-solving skills in deployment strategy, in cognizance of clients’ shifting needs in a busy hospital environment

  • Creates and maintains deployment guide and equipment location documents for all clients

  • Configures, modifies, replaces, tests, and services Strongline equipment prior to and throughout deployment

  • Represents Strongline throughout deployment 

  • Supports clients’ needs through troubleshooting issues while on-site to ensure quality delivery 

  • Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately

  • Builds relationships with clients through first level on-call support and demonstrates a deep level of understanding of Strongline product and customer requirements

  • Performs and monitors vital maintenance activities to ensure uninterrupted delivery of service and functionality of the Strongline system

  • Fosters a culture of continuous improvement in the deployment process, enhancing efficiency and reducing implementation times. Advocates change, going beyond status quo

  • Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

  • Contributes to and maintains team process documentation, and adopts new Strongline processes as needed

  • Displays excellent time management skills and efficiently manages task queue

  • Tracks expenses properly for travel and necessary equipment purchasing

  • Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

  • Sets a good example by maintaining composure even in stressful situations

  • Shows initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.

  • Maintains a positive and friendly attitude toward all team members

  • Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

 

Required Experience & Qualifications:

  • High school diploma or equivalent

  • Excellent prioritization skills and an ability to make decisions quickly

  • Excellent verbal and written communications skills.

  • An aptitude for acquiring technical skills with cutting edge technology

  • Well-developed planning, analytical and problem-solving skills

  • Ability to travel with short notice

  • Ability to work in a fast-paced environment

  • Ability to use tools such as ladders, screwdrivers, drills, push carts

  • Ability to work independently with little supervision

  • A strong focus on quality and client satisfaction

  • Ability to work using PPE for extended periods of time

  • Ability to work standing up for extended periods of time

  • Ability to arrange and travel independently

  • Ability to carry/lift/push/pull weight up to 20 lbs. with or without reasonable accommodation