Field Service Engineer

Field Service Engineer

Key Responsibilities:
– Install, configure, test, and service LoRaWAN devices in outdoor locations, garages, and other environments.
– Perform quality assurance checks on all LoRaWAN equipment prior to deployment.
– Troubleshoot and resolve hardware issues with LoRaWAN devices.
– Create and maintain deployment guides, network maps, and equipment location documentation for clients.
– Improve deployment efficiency by refining processes, optimizing workflows, and reducing turnaround times in outdoor and remote installations.
– Demonstrate in-depth knowledge of LoRaWAN technology, including device integration, network performance, and environmental considerations.
– Communicate effectively with clients, ensuring client satisfaction and system reliability, especially in outdoor or critical environments.
– Assist with the on-site deployment of LoRaWAN devices, documenting issues and solutions for future reference and continuous improvement.
– Collaborate with clients and internal teams to create additional documentation and workflows based on feedback and field experience.
 

IT Solutions Architect

IT Solution Architect

Education:

  • Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering or other related Engineering discipline or relevant field of study required

Work Experiences:

  • 10+ years’ of experience related to IT Management or other information technology solutions architecture role
  • 2-3 years of retail experience is preferred
  • Experience in Data Integration patterns and tools
  • Experience in designing solutions in cloud and hybrid cloud environments
  • Understanding of networks and security as it relates to integration and data flow between systems
  • Solid grasp of security in both on-prem as well as cloud environments
  • Familiar with vendor management tools and integration with EA tools
  • Knowledge of IT Architectural frameworks like TOGAF and Zachman
  • Knowledge of retail supply chain and planning, including merchandising preferred
  • At least two implementations of enterprise class supply chain management systems preferred
  • Strong experience in services (SOA/Microservices) design preferred
  • Strong experience with retailing COTS enterprise class applications preferred

Skills:

  • Ability to bridge the gap between waterfall and agile methodologies
  • Strong interpersonal, written, and verbal communication skills, and interface effectively with individuals at various levels
  • Ability to build consensus around proposed solutions
  • Ability to work well independently, as well as effectively contribute to a team environment
  • Analytical, with strong problem-solving abilities and creative resolution skills
  • Self-motivated, with the ability to work on multiple projects in a fast-paced environment
  • Preferred skills include strong optimization skills – stochastic modeling, optimization algorithms, holistic planning
  • Ability to understand and derive lower-level roadmaps with business leadership to help set requirements’ context
  • Strong Microsoft Office program experience, including Excel, Word and PowerPoint and SharePoint

Responsibilities:

  • Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
  • Develops and executes solutions which further reduce the percentage of time spent on reactive work.
  • Works with business and technology subject matter experts to derive end-to-end solutions that provide value to the enterprise and these solutions comply with standards and guidelines set forth by Enterprise Architecture
  • Interacts with business leadership to establish a solid working relationship between IT and operations
  • Must be able to model solutions from conceptual, logical and physical perspectives (N+1 views)
  • Creates artifacts that define the N+1 views of the end-to-end solution (context, data domain, logical, physical, and deployment)
  • Facilitates the requirements refinement process; with special focus on service-level requirements
  • Collaborates with other parts of IT to ensure a thorough understanding of the proposed architecture; must be willing to accept and factor-in feedback
  • Participates in design reviews to ensure traceability of the design to the proposed solution architecture
  • Contributes to enterprise guidelines, standards and principles as precedents are discovered and adopted
  • Articulates architecture decisions behind the solution architecture
  • Takes initiative in working with business stakeholders to ensure their requirements (immediate and future) will be addressed by IT
  • Develops a thorough understanding of Academy’s policies, procedures and safety rules
  • Duties may change; Team Member may be required to perform other duties as assigned

Physical Requirements & Attendance

  • Acceptable level of hearing and vision to perform job duties
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior

 

Deployment Specialist (Kansas City, MO)

Deployment Specialist Job Description

 

The Strongline Deployment Specialist is responsible for performing all aspects of equipment deployment, including configuration, mapping, and quality assurance related to our clients’ specific needs and infrastructure.

 

Key areas of Deployment responsibility include assigning and maintaining Strongline equipment, performing battery monitoring tasks, meeting deployment timelines, troubleshooting implementation problems, tracking and accounting for all assets, developing and maintaining documentation of deployment processes, and making process/product improvement suggestions. Discretion and judgment must be applied to deployment preparation, including managing risk exposure and efficient equipment use in discerning install locations. During installation, protocols must be observed to appropriately navigate hospital sites. Professionalism must be displayed in any onsite interaction to appropriately represent Strongline at multiple levels of client hierarchy.

Key Job Responsibilities:

  • Delivers excellent customer service while being courteous and knowledgeable of all Strongline functionality, demonstrating Strongline product knowledge/expertise within client environments

  • In partnership with the Deployment Manager and Client Success Manager, is responsible for project management of initial deployment of Strongline product such as but not limited to: testing hardware functionality, planning and analyzing product quantity and placement to respond in RFP process, executing integration setup, and partnering with clients to understand their needs through the process

  • Installs, maintains, accounts for and troubleshoots equipment within all areas of healthcare facilities including patient rooms

  • Exercises discretion and applies strong problem-solving skills in deployment strategy, in cognizance of clients’ shifting needs in a busy hospital environment

  • Creates and maintains deployment guide and equipment location documents for all clients

  • Configures, modifies, replaces, tests, and services Strongline equipment prior to and throughout deployment

  • Represents Strongline throughout deployment 

  • Supports clients’ needs through troubleshooting issues while on-site to ensure quality delivery 

  • Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately

  • Builds relationships with clients through first level on-call support and demonstrates a deep level of understanding of Strongline product and customer requirements

  • Performs and monitors vital maintenance activities to ensure uninterrupted delivery of service and functionality of the Strongline system

  • Fosters a culture of continuous improvement in the deployment process, enhancing efficiency and reducing implementation times. Advocates change, going beyond status quo

  • Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

  • Contributes to and maintains team process documentation, and adopts new Strongline processes as needed

  • Displays excellent time management skills and efficiently manages task queue

  • Tracks expenses properly for travel and necessary equipment purchasing

  • Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

  • Sets a good example by maintaining composure even in stressful situations

  • Shows initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.

  • Maintains a positive and friendly attitude toward all team members

  • Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

 

Required Experience & Qualifications:

  • High school diploma or equivalent

  • Excellent prioritization skills and an ability to make decisions quickly

  • Excellent verbal and written communications skills.

  • An aptitude for acquiring technical skills with cutting edge technology

  • Well-developed planning, analytical and problem-solving skills

  • Ability to travel with short notice

  • Ability to work in a fast-paced environment

  • Ability to use tools such as ladders, screwdrivers, drills, push carts

  • Ability to work independently with little supervision

  • A strong focus on quality and client satisfaction

  • Ability to work using PPE for extended periods of time

  • Ability to work standing up for extended periods of time

  • Ability to arrange and travel independently

  • Ability to carry/lift/push/pull weight up to 20 lbs. with or without reasonable accommodation

Deployment Specialist (York, PA)

Deployment Specialist Job Description

 

The Strongline Deployment Specialist is responsible for performing all aspects of equipment deployment, including configuration, mapping, and quality assurance related to our clients’ specific needs and infrastructure.

 

Key areas of Deployment responsibility include assigning and maintaining Strongline equipment, performing battery monitoring tasks, meeting deployment timelines, troubleshooting implementation problems, tracking and accounting for all assets, developing and maintaining documentation of deployment processes, and making process/product improvement suggestions. Discretion and judgment must be applied to deployment preparation, including managing risk exposure and efficient equipment use in discerning install locations. During installation, protocols must be observed to appropriately navigate hospital sites. Professionalism must be displayed in any onsite interaction to appropriately represent Strongline at multiple levels of client hierarchy.

Key Job Responsibilities:

  • Delivers excellent customer service while being courteous and knowledgeable of all Strongline functionality, demonstrating Strongline product knowledge/expertise within client environments

  • In partnership with the Deployment Manager and Client Success Manager, is responsible for project management of initial deployment of Strongline product such as but not limited to: testing hardware functionality, planning and analyzing product quantity and placement to respond in RFP process, executing integration setup, and partnering with clients to understand their needs through the process

  • Installs, maintains, accounts for and troubleshoots equipment within all areas of healthcare facilities including patient rooms

  • Exercises discretion and applies strong problem-solving skills in deployment strategy, in cognizance of clients’ shifting needs in a busy hospital environment

  • Creates and maintains deployment guide and equipment location documents for all clients

  • Configures, modifies, replaces, tests, and services Strongline equipment prior to and throughout deployment

  • Represents Strongline throughout deployment 

  • Supports clients’ needs through troubleshooting issues while on-site to ensure quality delivery 

  • Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately

  • Builds relationships with clients through first level on-call support and demonstrates a deep level of understanding of Strongline product and customer requirements

  • Performs and monitors vital maintenance activities to ensure uninterrupted delivery of service and functionality of the Strongline system

  • Fosters a culture of continuous improvement in the deployment process, enhancing efficiency and reducing implementation times. Advocates change, going beyond status quo

  • Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

  • Contributes to and maintains team process documentation, and adopts new Strongline processes as needed

  • Displays excellent time management skills and efficiently manages task queue

  • Tracks expenses properly for travel and necessary equipment purchasing

  • Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

  • Sets a good example by maintaining composure even in stressful situations

  • Shows initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.

  • Maintains a positive and friendly attitude toward all team members

  • Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

 

Required Experience & Qualifications:

  • High school diploma or equivalent

  • Excellent prioritization skills and an ability to make decisions quickly

  • Excellent verbal and written communications skills.

  • An aptitude for acquiring technical skills with cutting edge technology

  • Well-developed planning, analytical and problem-solving skills

  • Ability to travel with short notice

  • Ability to work in a fast-paced environment

  • Ability to use tools such as ladders, screwdrivers, drills, push carts

  • Ability to work independently with little supervision

  • A strong focus on quality and client satisfaction

  • Ability to work using PPE for extended periods of time

  • Ability to work standing up for extended periods of time

  • Ability to arrange and travel independently

  • Ability to carry/lift/push/pull weight up to 20 lbs. with or without reasonable accommodation

Business Systems Analyst I

Business System Analyst I

11100 E Bethany Dr, Aurora, CO 80014, USA Req #570
 Wednesday, September 27, 2023
The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford.  Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado’s Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

  1. Find work/life balance:  We offer PTO, floating holidays, seven company paid holidays, work from home options (exceptions apply), an Employee Assistance Program and a 401K.
  2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
  3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a Business Systems Analyst I  like you who can help shape our vision and support our mission. Here is what the day-to-day functions will look like:

  • Analyze impact of system problems and resulting system design changes, upgrades, etc. and determine if training vs. system issue.
  • Help to evaluate the severity based on understanding the impacted business processes.
  • Collaborate with system vendor and operational areas to remediate system problems
  • Manage ticketing systems for timely resolutions of issues.
  • Participate in negotiations if multiple solutions are involved, especially if workarounds are involved.
  • Participate in process improvements in business operations unit by documenting requested changes and validating the results.
  • Organize department-specific reports and assist with development/maintenance.
  • Review operational reports, investigate outliers and report an analysis of the results to Director/Managers.
  • Prioritize system change requests with input from the business operations unit.
  • Represent business operations unit on departmental Change Control Board.
  • Create, manage and maintain test case inventory.
  • Oversee process to monitor roles/permissions and document/research/validate changes.
  • Document and test recommend configuration solutions, working with the system vendor to finalize configuration design when necessary. Coordinate testing with internal business as needed.
  • Elicit, assess and document business requirements.
  • Oversee project tasks for business operations area and provider status updates to stakeholders.
  • Represent business operations area on project related change control boards.
  • Create and execute test cases for project implementation.
  • Create and manage training and education materials for business operations area and implement trainings for staff as needed.

What you will bring:

Education: Bachelor’s Degree in IT or related field; or an equivalent combination of education and experience.

Experience: Five or more years of experience of eliciting and writing business requirements, or supporting systems analysis work. Experience creating business process diagrams

Knowledge, Skills, and Abilities: Ability to interact and communicate effectively with business stakeholders. Must be able to quickly understand business process and determine business needs. Ability to partner with technical teams and understand technical details of software designs. Fast learner, analytical thinker, very detail oriented and has proficiency with MS Word, Excel, PowerPoint and Visio

Licenses/Certifications: A valid driver’s license and proof of current auto insurance will be required.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.
 

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $65,000.00 to $90,000.00 annually. The pay rate/salary is commensurate with experience. 

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

  • Medical, dental, vision insurance that starts the first day of the month following start date. 
  • Supplemental insurance such as critical illness and accidental injury. 
  • Health care and dependent care flexible spending account options.
  • Employer-paid basic life insurance and AD&D (employee, spouse and dependent). 
  • Short-term and long-term disability coverage.
  • Voluntary life insurance (employee, spouse, dependent).
  • Paid time off
  • Retirement plan
  • Tuition reimbursement (based on eligibility). 
  • Annual bonus program (based on eligibility, requirements and performance).

 

Where you will work:

This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’ 

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.