Deployment Specialist Job Description

 

The Strongline Deployment Specialist is responsible for performing all aspects of equipment deployment, including configuration, mapping, and quality assurance related to our clients’ specific needs and infrastructure.

 

Key areas of Deployment responsibility include assigning and maintaining Strongline equipment, performing battery monitoring tasks, meeting deployment timelines, troubleshooting implementation problems, tracking and accounting for all assets, developing and maintaining documentation of deployment processes, and making process/product improvement suggestions. Discretion and judgment must be applied to deployment preparation, including managing risk exposure and efficient equipment use in discerning install locations. During installation, protocols must be observed to appropriately navigate hospital sites. Professionalism must be displayed in any onsite interaction to appropriately represent Strongline at multiple levels of client hierarchy.

Key Job Responsibilities:

• Delivers excellent customer service while being courteous and knowledgeable of all Strongline functionality, demonstrating Strongline product knowledge/expertise within client environments

• In partnership with the Deployment Manager and Client Success Manager, is responsible for project management of initial deployment of Strongline product such as but not limited to: testing hardware functionality, planning and analyzing product quantity and placement to respond in RFP process, executing integration setup, and partnering with clients to understand their needs through the process

• Installs, maintains, accounts for and troubleshoots equipment within all areas of healthcare facilities including patient rooms

• Exercises discretion and applies strong problem-solving skills in deployment strategy, in cognizance of clients’ shifting needs in a busy hospital environment

• Creates and maintains deployment guide and equipment location documents for all clients

• Configures, modifies, replaces, tests, and services Strongline equipment prior to and throughout deployment

• Represents Strongline throughout deployment 

• Supports clients’ needs through troubleshooting issues while on-site to ensure quality delivery 

• Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately

• Builds relationships with clients through first level on-call support and demonstrates a deep level of understanding of Strongline product and customer requirements

• Performs and monitors vital maintenance activities to ensure uninterrupted delivery of service and functionality of the Strongline system

• Fosters a culture of continuous improvement in the deployment process, enhancing efficiency and reducing implementation times. Advocates change, going beyond status quo

• Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

• Contributes to and maintains team process documentation, and adopts new Strongline processes as needed

• Displays excellent time management skills and efficiently manages task queue

• Tracks expenses properly for travel and necessary equipment purchasing

• Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

• Sets a good example by maintaining composure even in stressful situations

• Shows initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.

• Maintains a positive and friendly attitude toward all team members

• Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

 

Required Experience & Qualifications:

• High school diploma or equivalent

• Excellent prioritization skills and an ability to make decisions quickly

• Excellent verbal and written communications skills.

• An aptitude for acquiring technical skills with cutting edge technology

• Well-developed planning, analytical and problem-solving skills

• Ability to travel with short notice

• Ability to work in a fast-paced environment

• Ability to use tools such as ladders, screwdrivers, drills, push carts

• Ability to work independently with little supervision

• A strong focus on quality and client satisfaction

• Ability to work using PPE for extended periods of time

• Ability to work standing up for extended periods of time

• Ability to arrange and travel independently

• Ability to carry/lift/push/pull weight up to 20 lbs. with or without reasonable accommodation

Site Engineer – IT 2nd Tier support

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

Position Spotlight:

• Do you have 4+ years of experience working in IT service support? In Hybrid ITIL / Agile environments?
• Are you looking for the opportunity to improve and acquire technical skills in new technologies and to gain exposure to leading releases of different technologies that sit in the IT Infrastructure and security space?
• Do you have your MCS or MCP and experience providing technical support for Microsoft 365 client-side application?
• This is an opportunity to work with a global organization spanning sales in over 100 countries.
• This position requires an in office work environment being onsite in our Lone Tree, Colorado location.

About the role
Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! This is a fantastic opportunity to join the IT Service & Delivery team at the global leader in implantable hearing devices! Cochlear is helping people hear, and be heard, all over the world. In this role, you will be based in our Americas head office in Lone Tree, CO. You will be in office daily to support the business in this role.

Your success in this role is measured by your ability to organize and maintain all site related operations, procedures and small projects to ensure the operational IT continuity of the site you are responsible for. In this role you will be collaborating with the Global Service Desk and other Global Site Services, Applications, and Infrastructure teams that are key to delivering and maintaining support to the site that meets and exceeds agreed Service Level Agreements (SLA’s).
In this position you will be providing specific IT Infrastructure Application expertise to allow continuity of service to be maintained. The role will collaborate with global peers and provide recommendations and enhancements to the global toolsets and processes to improve the customer experience globally. You will be building local trusted relationships and maintaining regular communication to end users through use of the implemented IT Service Management toolset, IT processes and policies.

Key Responsibilities

Customer Service Delivery

• Provide prompt 2nd Tier support to end user incidents and requests to resolve operational problems, Hardware, Application and Software support.
• Provide 2nd Tier IT end user support and work collaboratively with the relevant teams or customers to meet agreed SLA’s and standards.
• Provide technical support & insights regarding system issues, in accordance with Cochlear internal policies and procedures. Identify trends in the environment and look for ways to remediate on an ongoing basis.
• In accordance with the Global Information Technology ITIL strategy, align to the Incident Management and Request Fulfilment processes
• Install and configure software within established standards and guidelines.

Asset and Knowledge Management

• Adhere to Computer System Validation requirements.
• Create and Update knowledge articles to ensure relevancy is maintained and look to share knowledge to allow the Global Service Desk to resolve where appropriate.
• Work as a part of global support team and engage with overseas support teams on an ongoing basis to share experience and leverage best practice.  

Continual Service Improvement

• Identify ways to streamline and improve processes.
• Through problem solving identify processes that are repetitive and low value add in nature and make suggestions for automation / orchestration where applicable.
• Identify ongoing repetitive issues in the environment and research fixes to ensure remediation occurs.
• Build regional expertise and support across agreed Infrastructure Applications that ensures local support is timely and delivered in region.
• Use independent thinking to collaborate and share ideas with global counterparts around standardization and implementation of best practice.
• Maintain the local operational requirements onsite around UPS, Cabling and comms room to ensure the local operation remains available.
• Work with Tier 3 teams to gather information to troubleshoot complex technical issues and collaborate on the testing and deployment of fixes.

Initiative Delivery

• Provide assistance and technical knowledge to aid in the implementation of global initiatives and deployments aligned to country / region.
• Be the local onsite resource that works with the relevant infrastructure teams to capture local site information requirements to roll up for deployment of global initiatives
• Collaborate with relevant Delivery leads to act as the implementation resource in deployment of new initiatives

Business Partnering / Vendor Management

• Work with local site management identify local needs and devise/deliver action plans based on alignment with line manager and prioritized accordingly
• Work with vendors to schedule and perform local maintenance where required and engage when necessary to resolve technical problems with equipment and software.
• Partner with the functional groups within the location supported to provide a supportive, innovative and flexible working environment
• Identify opportunities to improve local services and make recommendations to the Line Manager to deliver IT solutions aligned with business needs/goals.

Key Requirements
To add value to Cochlear in this role you’ll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Minimum

• Minimum of 4 years of experience in IT service support, aligned with ITIL framework principles, to ensure effective service delivery.
• Hold an MCSA, MCP, or possess equivalent work experience that demonstrates technical proficiency.
• Proficient in troubleshooting and providing technical support for Microsoft 365 client-side applications.
• Demonstrated knowledge of Microsoft Intune, including the understanding of how to configure and manage Intune policies for mobile devices, such as smartphones and tablets. With familiarity with MDM best practices, mobile security, and compliance policies and experience in enrolling and provisioning mobile devices through Microsoft Intune.
• Familiarity with hybrid work environments integrating ITIL Framework and Agile methodologies.
• Strong knowledge of computer programming, various programming languages (e.g., Java, SQL), networking, server configuration, software implementation, data analysis, basic scripting, and IT security concepts.
• Proven ability to operate effectively within structured frameworks, ensuring high-quality work and accurate performance reporting.
• Understanding of on-site infrastructure management related to IT facilities, including structured cabling, UPS systems, and local communications room availability.
• Experience in supporting meeting and collaboration room technologies, including Microsoft Teams, Crestron, and Logitech programming.

Total Rewards
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
 

• Pay Range: $34.62 – $36.06 an hour, $72,000 – $75,000 annually based upon experience, as well as an annual bonus opportunity of 7.5% of base pay/salary. Exact compensation will be determined  based on skills and experience.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is that of an office work environment and will required to be in office and represents those an individual may encounter while performing the essential functions of this job.

Director of Information Technology

Department: Business Systems and Intelligence
Date Updated: February 13, 2024
 

Who is Colorado Gives Foundation?

Colorado Gives Foundation connects people, ideas, and Colorado nonprofits to make good happen. We are a Jefferson County grantmaker, investing over $9M annually to help Jeffco nonprofits. We also work statewide, to build the capacity of nonprofits and donors through Colorado Gives 365, nonprofit endowments, and donor services. We make it easy for people to donate to the causes they care about, enabling meaningful change to help our neighbors thrive. Our work is rooted in attentive listening and a firm commitment to equity, diversity, and inclusion. Together, we strive to build resilient, connected, and thriving communities. Colorado Gives Foundation is where donors find and discover the community impact that matters most to them, which is good for everyone.

What’s Your Role

As the Director of Information Technology, you will manage all aspects of the company’s IT infrastructure, including hardware, software, network, security, and data management. As a strategic thinker and strong leader, you should possess a broad range of technical knowledge and skills to ensure the organization’s technology operations are efficient, effective, and aligned with business goals.

 

Your essential duties and responsibilities will include:

IT Management:

We expect you to deliver system administration and support on all IT infrastructure, including on-premises and cloud solutions, to ensure safe and secure environments while proactively managing risks. Includes design, implementation, and maintenance of all hardware, software, and network systems.

Security and Risk Management:

We will need you to ensure all systems are configured, secure, and compliant with industry standards and regulations. Effectively monitor and maintain the security of the organization’s applications, databases, computers, and websites. Develop and maintain disaster recovery and business continuity plans. Remain active and engaged in understanding new Information Security trends and emerging threats to enable proactive management.

End User Support

You will need to develop processes, procedures, and documentation while providing the full lifecycle of end-user support. This includes troubleshooting all incidents and end-user support requests, determining resolution, working with MSP or Vendors where applicable, and determining long-term strategies to reduce tickets and increase user satisfaction.

Application Integration and Support

You will support integrations between systems and work with vendors and business partners to troubleshoot and resolve software and data issues. 

Support full application life cycle of technology systems in conjunction with Business Analysts, from requirements gathering to vendor/system evaluation, selection, implementation, user training, and ongoing support to ensure effective use of systems.

Relationships

You will manage and build strong relationships with external vendors and service providers. You will also establish effective and collaborative relationships with internal stakeholders, consistently providing excellent service to the organization.

What do you need to be successful?

Accountability and Decision-Making

• This position is accountable for creating and maintaining documentation for processes and procedures in the reinforcement of a robust Information Security Policy, Incident Response Plan, and Disaster Recovery plan.
• This position is responsible for effectively monitoring and maintaining the health and security of organization applications, databases, computers, and websites. Accountability includes proactively identifying issues and providing necessary resolution options.
• This position ensures system configuration and controls are in place to remain in good standing for Audit and Compliance
• This position is accountable for continuous relationship management with technology vendors, contractors, and partners.

Knowledge, Skills, and Abilities

• Technical expertise: a deep understanding of the latest technology trends and being up-to-date with the latest developments in the field. Familiar with various technology systems, software, and hardware, including cloud computing, network infrastructure, cybersecurity, and data analytics.
• Leadership and management skills:  strong leadership and management skills to effectively lead and manage resources, including vendors, contractors, and MSP.
• Budgeting and financial management: financial management skills and effectively managing the IT budget and costs. They should be able to allocate resources appropriately and manage costs to ensure maximum return on investment.
• Communication and collaboration: excellent communication and collaboration skills to work effectively with other departments and stakeholders. Ability to communicate complex technical information clearly and concisely and build strong relationships with key stakeholders.
• Project management: Ability to manage complex technology projects from start to finish. They should be able to develop project plans, manage timelines, and coordinate resources to ensure successful project completion.
• Change management: Ability to manage change effectively and ensure that the organization is prepared for technological changes and those that impact business processes. Ability to develop and implement change management strategies that minimize disruption and ensure successful adoption of new technology.
• Culture: Ability to thrive in a diverse work environment and commitment to inclusion with demonstrated skills in relationship development for engaging and long-lasting connections 

Education, Experience, and Certificates

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Minimum of 5 years of experience in IT management, with at least 3 years in a leadership role.
• Strong technical knowledge across a range of IT disciplines.
• Excellent leadership, communication, and collaboration skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Experience with cloud computing, virtualization, and data center management.
• Familiarity with IT security best practices and regulatory compliance.
• Experience with budgeting and financial management

Benefits, Perks, and the Fun Stuff

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation of $140K-$160K base salary, depending on experience, and you will be eligible for an annual bonus. We are also conveniently located on the G-line in Old Town Arvada. Oh, and we’re pretty fun, so we think you’ll like working with us. 

We offer an extensive benefits package, including:

• Health benefits, including medical, dental, and vision insurance
• 401(k) / retirement plan with employer matching
• Life and disability insurance
• Flexible spending account
• Health savings account
• Paid time off and holidays
• Flexible schedule
• Employee assistance program
• Paid parental leave
• Professional development assistance
• Remote work/telecommuting options
• Workplace perks

Diversity, Equity, and Inclusion

You are valued, and you belong. We are committed to maintaining the best environment for our employees where people can show up as their authentic selves and grow with the Foundation. We are committed to creating an equitable and inclusive workplace and can only achieve this together. 

In that spirit, we provide equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Business System Analyst I

11100 E Bethany Dr, Aurora, CO 80014, USA Req #570
 Wednesday, September 27, 2023
The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford.  Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado’s Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

1. Find work/life balance:  We offer PTO, floating holidays, seven company paid holidays, work from home options (exceptions apply), an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a Business Systems Analyst I  like you who can help shape our vision and support our mission. Here is what the day-to-day functions will look like:

• Analyze impact of system problems and resulting system design changes, upgrades, etc. and determine if training vs. system issue.
• Help to evaluate the severity based on understanding the impacted business processes.
• Collaborate with system vendor and operational areas to remediate system problems
• Manage ticketing systems for timely resolutions of issues.
• Participate in negotiations if multiple solutions are involved, especially if workarounds are involved.
• Participate in process improvements in business operations unit by documenting requested changes and validating the results.
• Organize department-specific reports and assist with development/maintenance.
• Review operational reports, investigate outliers and report an analysis of the results to Director/Managers.
• Prioritize system change requests with input from the business operations unit.
• Represent business operations unit on departmental Change Control Board.
• Create, manage and maintain test case inventory.
• Oversee process to monitor roles/permissions and document/research/validate changes.
• Document and test recommend configuration solutions, working with the system vendor to finalize configuration design when necessary. Coordinate testing with internal business as needed.
• Elicit, assess and document business requirements.
• Oversee project tasks for business operations area and provider status updates to stakeholders.
• Represent business operations area on project related change control boards.
• Create and execute test cases for project implementation.
• Create and manage training and education materials for business operations area and implement trainings for staff as needed.

What you will bring:

Education: Bachelor’s Degree in IT or related field; or an equivalent combination of education and experience.

Experience: Five or more years of experience of eliciting and writing business requirements, or supporting systems analysis work. Experience creating business process diagrams

Knowledge, Skills, and Abilities: Ability to interact and communicate effectively with business stakeholders. Must be able to quickly understand business process and determine business needs. Ability to partner with technical teams and understand technical details of software designs. Fast learner, analytical thinker, very detail oriented and has proficiency with MS Word, Excel, PowerPoint and Visio

Licenses/Certifications: A valid driver’s license and proof of current auto insurance will be required.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.
 

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $65,000.00 to $90,000.00 annually. The pay rate/salary is commensurate with experience. 

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date. 
• Supplemental insurance such as critical illness and accidental injury. 
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent). 
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility). 
• Annual bonus program (based on eligibility, requirements and performance).

 

Where you will work:

This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’ 

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.