ServiceNow AdministratorSystems Administration

06/03/21

Title: ServiceNow Administrator 

Type: Contract (6-12 months)
Location: 100% REMOTE (US)

About the Role: Our Enterprise level client  is global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing technology solutions.  They are seeking a ServiceNow Admin to assist them with support of their internal platform. 

Responsibilities:

  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes
  • Support weekly platform releases and platform upgrades
  • Develop systems integrations and process automation.
  • Configure and maintain catalog items and their associated workflows
  • General support, administration and maintenance of ServiceNow platform, portal, reporting and associated applications

Required Skills: 

  • ServiceNow System Admin certification (admin or higher)
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
  • Experience in IT service management (ITIL V4 certification preferred)
  • Ability to analyze, troubleshoot and resolve complex software application related problems
  • Exceptional customer service skills
  • Applies standard methodology, techniques, procedures and criteria
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
  • 3-5 years’ experience with ServiceNow administration
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processes
  • Experience troubleshooting integration management, security and application issues
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP and ServiceNow Domain Separation