Job Categories: Telecom

Head of Solutions Marketing – Dish 

About the job

At DISH Wireless, we reimagine connectivity through new platforms, new business models and new ways of thinking.

Today, we are building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can.

Position Summary:

With a passion for motivating people, you will be the narrator of the DISH Wireless story, from the beginning and anchored to the customer. You will build and lead a team of highly motivated, technical marketing and customer experience professionals with a charter to build awareness for how DISH Wireless will change the way people, machines and businesses connect and communicate. Through your messaging, users and partners of DISH Wireless will be empowered to creatively leverage our next generation solutions (5G, edge, cloud…) to make what is unimaginable today, tomorrow’s reality. DISH Wireless aims to disrupt the market by empowering business partners, customers and developers with unparalleled capabilities to do their jobs more effectively and to pursue new business opportunities. Our greatest successes will be solving problems together with our customers that don’t even exist today. Your role in that success is critical and will take acute focus on all areas of the DISH Values from Creativity to Pride to Adventure to Winning. Thriving at the intersection of technology and business, you must be comfortable immersing yourself in the details on each end of the spectrum, communicating our story and solving customer’s problems every day. You are fueled by the need to innovate and foster value creation while acting as the customer’s ambassador, focusing on the customer’s holistic DISH experience. As an ambassador of creation, you will be on the front line as we aim to democratize wireless, reimagining how business is conducted.

About You:

• A passion for customer-centricity, working with customers, partners and user communities everyday. Listening, learning and teaching
• A strong leader of people on your team and across the organization
• Consistently curious and adventurous where creativity meets action
• An enthusiastic, clear communicator and creator of clear and highly visible shared understandings; A good story teller
• Fully engaged, a persistent advocate with a bias toward action without being abrasive
• Have strong curiosity across marketing, technology, and other disciplines
• Not afraid to respectively challenge the status quo or executive leadership when needed; An accurate and consistent voice of the customer
• Have a passion for mentor-ship, relationship building, collaboration and team development
• Takes pride in work of self and the team
• Driven by a desire to win today and tomorrow, leaving a lasting legacy for generations to come Responsibilities
• Establish the enterprise and wholesale wireless solutions brand identity, including B2B, B2B2B and B2B2C, unlike competitive focus that is primarily driven by B2C entanglement
• Fortify and evolve messaging for DISH Wireless products, services, applications and experiences
• Be a product evangelist with customers, prospects, analysts, partners, executive stakeholders and employees

Responsibilities:

• Own the customer experience, including end-to-end lifecycle benchmarks/standards for both human interactions and digital-born customer interactions
• Drive user engagement outcomes that exceed business expectations
• Discover and validate viable and valuable technology driven solutions to customer problems that deliver them inspired and delightful experiences and solutions they will love
• Own the sales channel marketing enablement strategy and execution, driving massive adoption of the DISH Wireless Platform across Solutions Partners, Service Integrators, Channel Partners, Mobile Virtual Network Operators, etc.
• Build and lead the company’s Vertical Marketing and Customer Experience teams as the ‘go to’ subject matter industry experts for identified target verticals
• Digital-first content creation and on-going management for marketing materials, RFI/RFP messaging, waste papers, sales presentations, digital properties (internal & external), sales education, industry events, etc.
• Be an inquisitive and learned student of the business; technically, operationally, financially and most importantly customer-driven; Know your business
• Instill data driven decision making as the expected norm not the exception; you will lead by example
• Be and be known as a leader within the company and be a role model for the company's culture

Skills, Experience and Requirements:

• Preferred MBA and 10+ years of technical marketing, vertical marketing or marketing management experience.
• Proven C-level engagement experience driving great user experiences that solve critical customer problems
• Customer Experience is innate in everything you do, demonstration of this practice across customer interactions and across the customer journey a must
• Preferred experience working with B2B, B2B2B and B2B2C Partner platforms
• Demonstrated track record balancing the conceptualization of strategic initiatives with tactical execution
• Demonstrated understanding of general and financial management, including prior accountability for profit and loss
• Experience working with cross-functional and vertical teams, including Corporate Marketing, Product Management, Project Management, Engineering, IT, Operations and Sales (Direct & Channel).

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

 

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Today, we’re building America’s first virtualized, standalone 5G broadband network from scratch with the potential to host some of the fastest, most robust technologies ever conceived. With our DISH TV and SLING TV brands as a strong foundation, we are welcoming the iconic Boost Mobile brand and its 9 million customers to our award-winning family of consumer brands. We will initially compete nationwide with Boost Mobile in the prepaid market and later expand into a full range of competitive offerings in the postpaid retail wireless market. We are on our way to becoming the nation’s fourth facilities-based wireless carrier and a disruptive competitive force in the wireless market. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We pride ourselves on pairing the resources of a Fortune 250 company with the mindset of an agile startup. We are looking for people with boundless energy, intelligence, and a need to achieve to join our team.

 

Reporting to the Vice President, Wireless Commercial Platforms, will oversee the development and cross-functional execution of commercial marketplace strategy & partner management program for Dish’s wholesale business.

 

This leader will create an environment where our team can do their best work, grow and thrive. This individual will have a unique opportunity to create new teams and capabilities with an eye towards creating a sustainable competitive advantage in Commercial Wireless. He or she will work closely with Marketing, Sales, Operations and Technology teams to deliver innovative products and services to our customers. In addition, this position will be our primary interface and leader responsible for developing and growing our relationships within the Commercial Wireless ecosystem.

 

We don’t expect this leader to have all the answers or know everything there is to know about the markets we serve, but we do expect them to be curious, driven, committed and willing to do what it takes to win. Above all else we need a leader who is worthy of the great people we have at Dish.

 

Our future Director, Commercial Marketplace & Partner Management will have:

• Strong networking and management skills;
• Experience developing and enacting long-term growth strategies;
• Proven ability to form productive, lasting relationships across business lines; within the marketplace;
• Strong business and commercial acumen;
• Established writing and presentation skills;
• Executive presence and the ability to communicate effectively across varying audiences;
• Collaborative, hands-on approach to work that is reflected through their management style and employee communications.

 

The successful candidate will play a vital role in the success of DISH’s wholesale wireless future. He or she will have the opportunity to take an entrepreneurial approach to helping DISH compete within the marketplace. The wide-ranging nature of the position will give this leader oversight and influence into almost all aspects of the business. As a result, we expect potential candidates to meet a level of education and experience that demonstrates they can be successful in this role.

 

As part of this role, he or she will be responsible for:

 

• Selecting and implementing products that align to our overall commercial wireless strategy for: Marketplace / e-Commerce, Contract Lifecycle Management, Invoice presentation and collection management
• Collaborate with partners to deliver strategic and operational technology that enhances the partner experience
• Analyzing business and partner requests and translating their vision into capabilities that are meaningful to tech teams
• Orchestration of Onboarding New Partners and Business Models
• Creation of overall partner onboarding workflow including evaluation/vetting, approval, contract rules and lifecycle, offer management (pricing/rev share/promotion), education, dev portal access, marketplace catalog management, security attributes, key data attributes and downstream system interactions/dependencies
• Managing ongoing processes and services within the wholesale marketplace
• Providing support for partner invoices and supporting data (i.e. settlements), configuration management, data and analytics, troubleshooting, KPI Management, care center, collections and off-boarding
• Support partner/supplier reviews/changes, KPI’s
• Marketplace orchestration including search, supplier reviews/ratings, offer management, login, roles, UI/UX, content management, shopping cart, checkout, payments, inventory management, forward and reverse logistics, self service capabilities

IT Lead/Manager – Commercial Marketplace, CLM Solutions

 DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Today, we’re building America’s first virtualized, standalone 5G broadband network from scratch with the potential to host some of the fastest, most robust technologies ever conceived. With our DISH TV and SLING TV brands as a strong foundation, we are welcoming the iconic Boost Mobile brand and its 9 million customers to our award-winning family of consumer brands. We will initially compete nationwide with Boost Mobile in the prepaid market and later expand into a full range of competitive offerings in the postpaid retail wireless market. We are on our way to becoming the nation’s fourth facilities-based wireless carrier and a disruptive competitive force in the wireless market. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We pride ourselves on pairing the resources of a Fortune 250 company with the mindset of an agile startup. We are looking for people with boundless energy, intelligence, and a need to achieve to join our team.

 

Reporting to the Director, Commercial Marketplace, Partner Management, Sales & Service Systems, will oversee the development of the Contract Lifecycle Management and Marketplace solutions.

 

This leader will create an environment where our team can do their best work, grow and thrive. This individual will have a unique opportunity to create new teams and implement new technology that will drive a competitive advantage in Commercial Wireless.  He or she will work closely with Product Operations and Technology teams to implement and maintain innovative products and services to our customers.

 

We don’t expect this leader to have all the answers or know everything there is to know about the markets we serve, but we do expect them to be curious, driven, committed and willing to do what it takes to win. Above all else we need a leader who is worthy of the great people we have at Dish.

Our future Lead/Manager will have:   3+ years’ experience leading/managing agile development teams 3+ years’ implementing technical solutions Tier 3 & 4 Operations experience including managing KPI’s Proven ability to form strong cross team collaboration with business and technical partners Collaborative, hands-on approach to work that is reflected through their management style and employee communications.

The successful candidate will play a significant role in the success of DISH’s wholesale wireless future. As part of this role, he or she will be responsible for:   Implementing products that align to our overall commercial wireless strategy for:  Marketplace / e-Commerce, Contract Lifecycle Management, Recruiting, selecting, and managing the following platform development teams: Catalog Portfolio Management Systems providing unified product and service catalog data, build integrations from CPQ to supporting systems, and manage the customer portfolio inventory solution Highly optimized mobile-web solutions enabling customer sales and service capabilities Partnering with Product teams to build and execute an implementation plan for a greenfield solution launch tied to key strategic initiatives Marketplace orchestration including search, supplier reviews/ratings, offer management, login, roles, UI/UX, content management, shopping cart, checkout, payments, inventory management, forward and reverse logistics, self service capabilities

Senior Engineer – APIs and Integration

 

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

 

As an API Senior Engineer at DISH you must be a natural problem solver, you think the best answer is the simplest and most elegant. You’ll work within an agile delivery team and use your skills to create and customize application integrations.

 

Responsibilities will vary, but ultimately include:

 

• End to end API and integration experience.
• Analyze and help define data, workflow, environment, system and software interfaces
• Review and approve detailed API design documents and specifications
• Establish and document full life cycle of API management standards and best practices
• Build out secure integration APIs to interface with a diverse set of systems
• Responsible for driving API CI/CD implementation using tools like GitLab, Jenkins processes
• Responsible for defining the system landscape, identifying gaps between current systems and desired end-state; creating a roadmap to deliver end-state solutions.
• Under minimal supervision, designs, develops and/or repairs logic that drives moderately complex software systems/application functionality.
• Works closely with more senior staff on more complex and/or integrated programming issues.
• Performs key portions of the system development lifecycle including designing, coding, code reviews with peers prior to submitting for QA, unit testing, documenting, installing, maintaining, and supporting proprietary and/or purchased software systems/applications.
• Performs unit and performance testing on code and documents findings within defined scope.
• Develops enhancements to satisfy end-user requirements.
• Completes moderately complex project tasks within defined milestones.
• May lead or manage projects. May train and mentor less experienced staff.

 

Qualifications:

 

• 8+ years of professional experience as an API developer with deep understanding of API implementations
• Bachelor’s Degree in Computer Science, Engineering or equivalent experience
• Experience in Telecom sector will be a big plus
• Well versed with Spring Boot or frameworks, Oracle and similar technologies

• Sound knowledge with authorization and authentication approaches like oAuth, SSO/SAML
• Direct experience or working knowledge with AWS technologies including ECS/EKS, Lambda, API Gateway, S3, DynamoDB, Cloudformation and IAM
• Experience with build tools like maven, gradle and unit test tools like Junit, Mocito

• Foundational experience with service orchestration and messaging technology

• Ability to apply long term perspective and strategy to tactical situations
• Experience with end to end API Platform setup and implementation
• Experience with Agile development methodologies
• Excellent Analytical and problem solving skills
• Strong communication skills

 

 

 

 

 

 

 

 

 

 

 

Data Analytics Engineer

DISH Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation in transportation, health care, education, sustainability, city management, and agriculture.

We’re driven by curiosity, pride, adventure, and a desire to win – and we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve. Join us as we embark on our greatest adventure of all.

Opportunity is here. We are DISH Wireless.

The Data Analytics Engineer is responsible for building the DISH Wireless Commercial data integrations and implementing the fully-automated analytics modules catering to DISH business team needs and the analytics product offerings in the marketplace for Commercial customers. The engineer will focus on building the data pipelines, insights, KPIs and metrics using the DISH Wireless data from BSS, OSS, NSS or external sources to business/partners/customers. This individual will play an active role in delivery and ensure alignment to the end-state architecture

Responsibilities will vary, but ultimately include:

• Provide technical expertise in Wireless Analytics
• Understand business needs and analytics product offerings to design and build data and analytics solutions
• Analyze business and technical requirements
• Quickly build prototypes to test out proof-of-concepts
• Address technical concerns, ideas and suggestions
• Assist in solving technical problems when they arise
• Monitor systems to ensure they meet the partner, user and business goals
• Deliver solutions, features using agile delivery methodologies

 

Skills, Experience and Requirements

 

• 3+ years as a Data Analytics engineer in the wireless and/or telecom space esp., in Sales, Marketing, Retention, Product, Revenue and Partner Management etc
• 5+ years of hands-on experience with development and delivery of secure, reliable and scalable big data solutions using agile methodologies
• Experience in building highly performant SQL based solutions delivered using file feeds, Data-as-a-Service APIs, streaming data analytics or BI tools like Tableau
• Experience in data management and engineering capabilities
• Experience in cloud technologies (like AWS) and data analytics platforms
• Experience in delivering of self-service analytics, insights, KPIs and metrics
• Experience working with cross-functional teams in a dynamic environment across different geographies and vendors
• Experience building and maintaining data catalog with dictionary
• Experience with scheduling tools like Control-M or Airflow
• Ensure compliance on all deliverables by performing data audits and analysis
• Excellent written/verbal communication skills
• Strong analytical and problem-solving skills
• Ability to adapt and deep dive into new technologies
• Strong desire to learn new things and continually improve

 

Yellow – Mandatory

Blue – Preferred

No color – Optional

 

• Managing partner contracts and agreements including facilitating the development of initial and ongoing agreements, managing the agreement through its life-cycle to ensure they are involving properly, tracking the data, managing the settlement process, etc.
• Experience with contract life-cycle management (& tools)
• Account Management experience (KPI’s)
• Leading a team of contracts and billing system analysts
• Collaborate with revenue management team on invoicing and settlements
• 8+ years managing partner contracts and part of a BSS/OSS team
• 5+ years managing a wireless BSS team
• Familiar with Agile
• Preference is Business Wireless providers

Partner Contracts, Agreements and Invoicing Lead

DISH Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation in transportation, health care, education, sustainability, city management, and agriculture.

 

We’re driven by curiosity, pride, adventure, and a desire to win – and we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve. Join us as we embark on our greatest adventure of all.

 

Opportunity is here. We are DISH Wireless.

 

The Partner Contracts, Agreements & Invoicing Lead

 

This role will focus on managing partner contracts and agreements including facilitating the development of the initial and ongoing agreements, managing the agreement through its lifecycle, and ensuring invoicing is accurate.  This also includes managing the settlement process and responding to questions and settlement disputes.

Responsibilities will vary, but ultimately include:

• Lead the contract, agreement and invoicing process automation
• Implementation and ongoing improvement of the contract lifecycle
• Lead a team of contract and billing system analysts
• Agreement Management, i.e. KPI’s
• Accountable automation to support ongoing improvements to contract management
• Collaborate with the Revenue Management team on invoicing and settlements
• Support partners with special invoicing requirements for all partners including B2B2C
• Support the onboarding team with with contract and agreement that are outside of the standard agreements
• Coordinates with business partners to define, manage and refine the contract management and invoicing processes
• Collaborate with the Data Analytics team on delivery and presentation of KPI related data
• Assist sales team in sales engineering around the onboarding process
• POC for contract and invoicing

Skills, Experience and Requirements

• 8+ years experience in managing wireless partner contracts in BSS/OSS
• 5+ years managing a wireless BSS team preferably a team of System Analysts
• Experience managing partner relationships from an IT Operations perspective
• Proven strength in strategic leadership, cross-team collaboration and partner management
• Experience managing KPI’s and working with Data Analytics teams to provide operational data for partners/customers
• Participation in delivery of project via the agile methodology