Desktop Support Engineer

JOB TITLE: End User Computing Technician – Contractor

POSITION TITLE (BCT): Reg EUS Technician
REPORTS TO: Manager, Desktop Services DIMENSIONS: Operating

Provide enhanced support of EUC services for Newmont’s Corporate IT operations as part of the IT Gold Bar, which may include support of Digital Workplace devices, including: End-user devices, mobile devices, unified communications, IT infrastructure and network operations, and, issue resolution. May collaborate with multiple regional or site end-user related projects, project teams and budgets. Demonstrates broad knowledge of new desktop and mobile technologies; strong ability to work on team environment and follow instructions, coordinate technical activities with the customer; and accurately evaluate risks and expectations.

ESSENTIAL DUTIES: Essential Duties
• Provides support for areas of responsibility for Corporate site IT facilities and IT End User Services which may include: support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace.
• Works with Desktop Services, Services Desk and Endpoint Technicians and Leads to obtain status of the overall health of the Digital Workplace environment
• Ensures that end-user environments are effectively maintained and supported
• Consistently maintains departmental SLAs within acceptable levels • Works with Manager of Desktop Services on continuous improvements for department’s operations. The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.

WORKING CONDITIONS:

The position is located in the Victor, CO Office 

Position may be required ability to lift up to 50 lbs.

TRAINING & EXPERIENCE: Knowledge:
 Bachelor's Degree or Technical qualification in Information Technology or Computer Science or demonstrable Technology work experience
 Has an overall understanding of the objectives and functions of the Company, business units and departments serviced by IT. Experience:
 3 – 5 years’ experience in service or technical support role
 Self-driven, with a proactive and strategic vision of IT service delivery
 Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management
 Skilled at issue resolution
 Has a deep understanding of service level agreements and metrics.
 Ability to communicate effectively, both orally and in writing, with subordinates, colleagues, clients and customers at all levels

JOB DESCRIPTION
 Ability to effectively work within and meet projects timelines and constraints
 Has an overall understanding of the objectives and functions of the company, business units and departments serviced by IT.
 Good communicator with exceptional people, team and facilitation skills. Skills and Abilities:
 Excellent verbal and written communication skills, and the ability to achieve results through others.
 Self-driven individual focused on service with strong skills for issue resolution
 Ability to identify problems, make decisions, create solutions, and take action.
 Highly self-motivated and directed with an attention to detail and a strong customer service