This is Tier 2 support, it will all be email based, and working with customers daily. They want someone with industry experience – Financial institutions or Tech companies (Fintech is ideal). They will be navigating multiple systems and helping troubleshoot customer problems (platform navigation issues, helping customers login, resolving verification issues – will pass the tickets to engineering team if needs technical solutions)
Someone who is inquisitive, analyze their processes and ask questions or make recommendations.
They are fully remote and flexible on hours, they can work part time if they have experience and/or want to get back into the workforce.