Info Security Manager

Job Details



*Relocation assistance is not provided and this is not a fully remote position. FirstBank does not sponsor work visas.

Salary Range

$135,000.00 – $170,000.00

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The IT Manager of Security is responsible for the oversight and implementation of the security strategy. They will manage employees of the Security team to ensure the highest standards of security controls for the organization. They are responsible for prevention, detection, and response controls for the company.

What you will do

  • Oversee the security controls for the organization.
  • Ensure best practices are followed when implementing new processes or technology.
  • Responsible for defining, developing, and implementing the security architecture for the company.
  • Play a critical role in managing the successful response to a wide range of potential incidents.
  • Coordinate the daily activities and training of Security staff to develop their technical expertise.
  • Assign tasks and projects to Security staff; monitor progress of projects and task assignments to ensure work is being completed by agreed upon time frames.
  • Make decisions as necessary to keep projects on schedule.
  • Monitor industry trends and provide guidance to the company as appropriate.
  • Train other personnel on the company’s security policies and procedures; maintain and update company-wide security training programs.
  • Coordinate with law enforcement to ensure all crimes against FirstBank are properly handled.
  • Perform other duties and projects as assigned.
  • Understand and comply with all provisions of the Safety in the Workplace policy.

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

  • Typically requires a bachelor’s degree in related field and a minimum of 5 years of related experience and prior supervisory or management experience.
  • A combination of post-high school education, job related certification, and related experience equivalent to 7 years may be considered in lieu of minimum requirements

Preferred Requirements

  • Bachelor’s degree in Computer Science or other technical field
  • Minimum of six years related work experience
  • Strong background in information security, and associated best practices
  • Hands on knowledge of security technologies and frameworks

Knowledge, Skills, and Abilities

  • Strong organizational skills; ability to balance responsibilities for multiple projects
  • Excellent verbal and written communication skills
  • Good understanding of data communication topologies, protocols, various types of data communications equipment and FirstBank network structure
  • Excellent understanding of the following technologies: VPN, IPSEC, DKIM, SPF, DMARC, DNS, SMTP, Red Team testing methodologies, Penetration Testing, SANS CSC 20 critical controls
  • Excellent understanding of web application technologies and exploits, including OWASP Top 10, Cross Site Scripting (XSS), SQL Injection, Cross Site requireduest Forgery (CSRF)
  • Excellent knowledge of how security is implemented in networking equipment and on various platforms; knowledge should include a thorough understanding of firewalls, packet filtering routers and security mechanisms implemented in various operating systems, databases, and applications
  • Strong understanding of various security technologies, including remote access systems, strong authentication techniques, encryption, and digital certificates
  • Excellent knowledge of various security tools, including syslog analyzers, intrusion detection software, penetration scanning software, and auditing software
  • Strong knowledge of law enforcement practices, and the ability to successfully support and interact with law enforcement during an emergency. Including physical security best practices and their implementation
  • Strong understanding of cloud technologies and how to properly secure them #BI-REMOTE

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information


This Job may be eligible for the:

  • Retention Bonus Plan

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Digital Communications Lead

Field Communications Lead  – BPX
Denver or Houston 
Full Time

The bpx Digital Communications Owner will manage the full portfolio of bpx’s wireless, cellular and microwave systems and serve as a liaison between Information Technology, Field Technology, Upstream Operations, and Midstream Operations groups to design, enhance, implement, maintain, support and troubleshoot bpx Energy’s telecommunications infrastructure.   The bpx Digital Communications Owner will be expected to actively lead and manage the planning and execution of various telecommunications infrastructure projects that meet stakeholder expectations in budget, timeline, quality and safety and to stay updated on the latest advancements in telecommunications technologies to ensure futureproof solutions are implemented for field communications. This role requires the ability to work with network engineers, field operations leaders, digital security, facility and infrastructure teams across multiple functions to gather specifications for improvements, enhancements, processes and tools along with the ability to lead and implement various telecommunications solutions working with geographically distributed teams and equipment. The bpx Digital Communications Owner will be expected to know how to manage and operate the Hitachi Tropos mesh communications system and Cambium point-to-point and point-to-multipoint radios, coordinate multiple teams, drive outcomes and lead contractors to ensure the proper evolution of bpx Energy’s field area networks. 

Key Responsibilities: 

  • Responsible for managing bpx Energy’s Tropos mesh communication systems, Cambium point-to-point and point-to-multipoint communications equipment and LTE networks 
  • Accountable for the direct performance monitoring of wireless, cellular, microwave, data core and corresponding backhaul networks  
  • Responsible for managing project teams and vendors for new communications installations and ensuring proper integration of new devices into bpx’s network
  • Responsible for reviewing proposals from telecommunication system vendors, preparing vendor technical clarifications and reviewing engineering drawings that show device locations, cable routing layouts, power sources, device installation details, interconnection diagrams, etc. 
  • Responsible for investigating applicable emerging and leading-edge wireless technologies that can address gaps in system operations and requirements and reduce OPEX and deferment
  • Responsible for managing Federal Communications Commission (FCC) licensing, tower leases, and tower equipment modifications and installations
  • Responsible for being aware of updates to relevant wireless technology regulations as they pertain to field operations and digital security
  • Responsible for firmware upgrades of field equipment to meet digital security standards
  • Responsible for IP management for all field communications devices and ensuring that IP addresses are assigned to relevant parties in a timely manner
  • Responsible for establishing key performance indicators (KPIs) for all telecommunications systems in order to demonstrate and defend performance quality to various stakeholders, specifically leveraging Network management Systems (NMS) and Manager of Manager (MOM) technologies
  • Possess a general understanding of data analysis techniques and be able to design, develop and maintain models that provide insight on platform performance
  • Leverage the DevOps framework to monitor and improve field area network performance to meet business requirements and address performance objectives

Bachelor’s degree in computer science, electrical engineering, telecommunications or other STEM-related fields


  • 7-10 years of experience in operating and managing relevant digital communications networks
  • Extensive experience with Tropos networks, Cambium radios, LTE networks and the SuprOS Communication Network Management System
  • Extensive understanding of serial communications systems and remote terminal unit (RTU) and programmable logic controller (PLC) configurations as they pertain to oil and gas infrastructure
  • Extensive experience with Network Operations Centers (NOC) and NMS, NOC monitoring services and other best practices that serve as a first line of defense against network disruptions and failures
  • Familiarization with the application and maintenance of Cisco IE 2000 and 3300 switches
  • Familiarization with telecommunications power systems
  • Excellent written and verbal communication skills and the ability to present results and ideas clearly
  • Extensive experience with mathematics and the ability to make accurate calculations and summarize data.
  • Ability to work across several disciplines when identifying and implementing new solutions and processes
  • Possess a general understanding of how to implement and deploy applications on AWS  
  • Self-starter with commercial mindset to improve overall business performance
  • Analytical prowess to leverage data and available resources to resolve key issues that arise every day

Desirable  Skills: 

  • Familiarization with CygNet, bpx’s primary SCADA system, and the integration of SCADA systems with communications infrastructure
  • Familiarization with Aveva Pi, bpx’s primary data historian, and best practices for polling various field devices
  • Ability resolve conflict, correct miscommunications, handle feedback, and integrate ideas across different departments.
  • Empathetic and asset-focused when crafting solutions: effective listener who develops visualizations that are intuitive, generate clear business value, and improve end user experience.
  • Ability to be flexible and adapt to changing priorities, tasks, and deadlines.
  • Ability to pass background checks and work in a secure workspace.
  • Proven experience using statistical analysis to solve problems.
  • Effective Communicator: Ability to communicate concisely and accurately across an entire organization, from data scientists to field personnel.
  • Strong interpersonal skills (to include problem solving and knowledge sharing) and ability to maintain cooperative working relationships and to foster and encourage teamwork.
  • Growth mindset: Proven ability to learn and adapt quickly.

Director of Engineering – Digital Operations Reliability

Job Title: Principal Engineering Lead, Digital Operations Reliability

FLSA Exemption Status:

State/Business Line Specific: IT

Reports to: VP of Product, Digital Backbone

Supervises: Individual Contributor


Job Summary


InnovAge’s Program of All-inclusive Care for the Elderly (PACE) is an alternative to nursing facilities. Seniors receive customized healthcare and social support at a nearby PACE center. Each PACE participant has a team of medical experts dedicated to providing personalized healthcare and support to help them age at home.


The InnovAge Digital Backbone team is positioned to proactively be customer focused, be the trusted thought partner to the business, to provide transformative experiences, platforms, services and unlock new business models in the Digital economy.  We serve our workforce, our Participants, their Care Givers, to deliver the best services and care in the industry. 


It is a compelling opportunity to be part of passionate, purposeful team that values Transparency, Inclusion, Diversity, Change Agency & Trust with a meaningful mission to serve our Seniors, make health equitable & empower them to live life on their terms.


The vision of a Digitally connected enterprise is predicated on the need to foster digital dexterity & highest quality of service and operational health of Cloud and OnPrem assets.


The need to establish a culture of always on systems with high availability & resiliency coupled with faster predictable response times for business continuity and customer delight, is paramount.


Operations & Resiliency is a key pillar of Innovage’s Digital Backbone’s ability to consistently deliver on the promise of Digital transformation & customer centric experiences.


Under the supervision of VP of Product, Digital Backbone, the Principal Engineering Lead, Digital Operations Reliability focus on driving Operational health & performance through predictive & proactive practices.  As a leader in this space, this role will establish & grow the practice of Observability & Resiliency by Design, modernize & rethink IT Operations for the Digital era.



Essential Functions and Work Responsibilities


Functional Category:  Management

Estimated Percent of time Spent – 100%


  • Strong expertise with Microsoft Skype for Business, Exchange Online and O365 infrastructure in a distributed environment.
  • Build a culture of reliability engineering: Develop an E2E resiliency Framework and toolkit, developing a Observability & Chaos testing strategy, assessing existing systems for vulnerabilities, being proactive in building in reliability to new development initiatives, reviewing E2E pipeline and defining reliability gates.  Modernize IT Ops by automating and leveraging ML Ops for predictive monitoring & support.
  • Monitors, maintains, and supports InnovAge storage environment
  • Standardizes instrumentation and monitoring of IT Applications such as Skype, SharePoint, Teams and others with a unified telemetry and aid predictive problem detection & resolution.
  • Collaborates with vendors to ensure adherence and adoption of standards.
  • Generate technical documentation for standards, processes and procedures following ITIL methodologies
  • Adheres to all InnovAge compliance and information security policies, practices and procedures which include the handling of systems and data
  • Ensures that the InnovAge compute environment is current within industry guidelines.
  • Leads the design and implementation of new InnovAge network topologies and infrastructure as needed in order to support maximum system availability of all InnovAge applications.
  • Ensures that backup and recovery are in place including requirements for Disaster Recovery.
  • Monitors Telephony (Voice) and network performance and proactively reports on system status and utilization.
  • Supports technology projects as required, while providing minimal disruption to operational systems.
  • Ensures that leadership is aware of all known and identified risks to system availability, performance, reliability etc.
  • Branch Refresh & Maintenance: Engage with stakeholders & sponsors to own & drive this key initiative across all Centers to ensure frictionless operations. Define a modernization roadmap that aligns with Cloud first, asset lite & automation strategy for operational efficiency.
  • Establish, expand and implement our Observability strategy & modern IT Ops Center, SRE Centre of Excellence (COE) to deliver predictable customer experiences.
  • Automate, X-as-Code: Identify and build automation to dramatically improve productivity, efficiency & predictability with X-as-Code approach.  Identify APIs and other approaches to manage cloud infrastructure resources, change controls & code deployments.  Build closed loop automation through production env for Dev, Deploy, Test & Share.
  • Security, Reliability & Resiliency first Design: Design for reliability into our ecosystem through defining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Testing while also engraining a proactive Reliability Culture.
  • Establish standards & mature IT Ops with automation & intelligence: Define & own a centralized One Innovage Observability Platform as a Service with SLIs, SLOs & SLAs. as a Service. 
  • Collaborate with Application owners, Architects & Data owners to design, instrument & implement for operationally healthy digital ecosystem that extends beyond DevSecOps.
  • Establish standards and benchmarks for response time metrics for digital assets on the Cloud and on Prem and monitor performance against them.
  • You are a thought leader in devising ways to proactively monitor our systems health & rapidly diagnose and recover when incidents do occur.
  • Weave in with DevSecOps: Mature the practice to shift-left earlier in the DevOps cycle to enable testing and validation for quality & increased testing coverage.
  • Establish KPIs and mechanics to achieve – Application Performance Monitoring, Network Performance Monitoring, Infrastructure Monitoring, Digital Experience Monitoring, Log Management, Security Monitoring – across Innovage systems and digital assets.
  • Collaborate with Product & Engineering teams to establish shared services & SDKs and drive adoption across teams.
  • Establish Operations & Release readiness standards & change management processes.
  • Modernize IT Ops & own the scope, outcomes & delivery


This role can be staffed anywhere in the US; the company is headquartered in Denver, CO, and the expectation is that the resources filling the role will be available to work CO hours (8am – 5pm MT). . Occasional travel (no more than 10%) will be required to visit InnovAge’s facilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



  • Degree in Computer Science, Engineering or related technical discipline with a lean startup mindset.
  • 10+ years of Operational leadership experience a focus on customer experience improvement, predictive monitoring & running IT Ops Center
  • Analytical, quantitative, and statistical skills to build business cases with forecasted growth.
  • Experience envisioning, designing and pitching business cases to secure funding & collaborating with Engineering to iteratively evolve from concept to launch & growth.
  • Proven track record of delivering results cross-functional initiatives while managing multiple priorities
  • Effective communication skills (verbal and written) and proven ability to influence leadership
  • Demonstrated ability to understand and discuss deep technical concepts, scheduled tradeoffs and opportunistic new ideas
  • Excellent interpersonal skills, with ability to work successfully in a matrixed organization across disciplines.


Other Knowledge Skills and Abilities Required


Computer Skills  

  • Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
  • Must be able to quickly learn specific software and new applications.


Mathematical/Financial Skills

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
  • Experience with P/L and developing and managing budgets


Language Skills

  • Ability to read, analyze and interpret regulations and other documents.
  • Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
  • Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
  • Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.


Reasoning Ability

  • Ability to define problems, collects data, establish facts, and draw valid conclusions.


Other Skills and Abilities:

  • Able to establish and maintain cooperative and positive working relationships.
  • Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
  • Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
  • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.


InnovAge Service Standards Requirements


  • Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.


  • Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
  • Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
  • Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.


  • Customer Service – Embraces the organization’s commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
  • Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.


  • Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
  • Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
  • Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co?workers, participants, clients, and all other business contacts.


  • Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
  • Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
  • Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
  • Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues


Enter physical requirements/Work Environment based on location of position





CPQ Technical Lead/Manager


Technical Lead/Manager – UPC/CPQ/PI

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Today, we’re building America’s first virtualized, standalone 5G broadband network from scratch with the potential to host some of the fastest, most robust technologies ever conceived. With our DISH TV and SLING TV brands as a strong foundation, we are welcoming the iconic Boost Mobile brand and its 9 million customers to our award-winning family of consumer brands. We will initially compete nationwide with Boost Mobile in the prepaid market and later expand into a full range of competitive offerings in the postpaid retail wireless market. We are on our way to becoming the nation’s fourth facilities-based wireless carrier and a disruptive competitive force in the wireless market. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We pride ourselves on pairing the resources of a Fortune 250 company with the mindset of an agile startup. We are looking for people with boundless energy, intelligence, and a need to achieve to join our team.

Reporting to the Director, Commercial Marketplace, Partner Management, Sales & Service Systems, will oversee the development of the Unified Product Catalog, Configure-Price-Quote Engine and Product Inventory solutions.

He or she will work closely with Product Operations and Technology teams to implement and maintain innovative products and services to our customers.

We don’t expect this leader to have all the answers or know everything there is to know about the markets we serve, but we do expect them to be curious, driven, committed and willing to do what it takes to win. Above all else we need a leader who is worthy of the great people we have at Dish.

Our future Lead/Manager will have:

? 5+ years’ implementing technical solutions
? 3+ years’ experience leading/managing agile development teams
? Tier 3 & 4 Operations experience including managing KPI’s
? Proven ability to form strong cross team collaboration with business and technical partners
? Collaborative, hands-on approach to work that is reflected through their management style and employee communications.

The successful candidate will play a significant role in the success of DISH’s wholesale wireless future.

As part of this role, he or she will be responsible for:

? Collaborating with the business on their product management strategy and vision.
? Work with a team of modelers, developers and configurators in implementing and maintaining the UPC/CPQ/PI from a technical perspective
? Holistic alignment of catalog-driven solution
? Determine how data should be generated, treated, and passed across the ecosystem with a customer-centric focus
? Provide input on effective model changes and their downstream effects on enterprise ecosystems
? Overall insight into Catalog, CPQ, and Order Management co-dependencies
? Input into the design and implementation of the entire stack, including outside of catalog, CPQ, and Order Management
? Provide guidance on how best to model DISH products
? Works with configurators to provide best practices on product hierarchies, templates, and rule definitions
? Provide guidelines on how to build effective, comprehensive models that are scalable and extensible
? Troubleshooting assistance with Catalog related issues
? Provide on-the-job training in Catalog and Catalog Services
? Liaison between requests for new functionality and implementation team
? Consider the organization impact of decisions made regarding data modeling