Lead Dynamics 365 Administrator

Update; 11/30.  This is now Direct hire! Remember Bachelors degree is required!  We are replcaing Kate Cooley who was the HM for the analyst role.  The NEw JD is below.  Please review.  

Needs to be in Denver! 

UPDATE: 11/5 We need to focus on D365 "CRM" experience specifically. Active Directory and Azure experience are 

Fundamental Qualifications

  • Administering D365, Microsoft Dynamics experience
  • Experience with Active Directory, Security Groups as they pertain to Dynamics 365

· Experience providing at least Tier 1 support with strong troubleshooting skills

Preferred Qualifications

  • Experience with SQL Server Databases & SSIS
  • Azure Hosting, Office 365
  • Experience with Javascript

Job Title: Dynamics 365 Lead Administrator

 Reports to:  VP-IT

 Supervises: IT Application Specialists I, II and III

Job Summary

Under the supervision of the Vice President of Information Technology/Systems (VP IT), the Dynamics Lead Administrator provides planning, implementation, system testing and production support of Dynamics 365 (D365) for InnovAge and its affiliates.

Essential Functions and Work Responsibilities

  • Build and maintain relationships with key Business Leaders, other IT Leaders and vendors (Microsoft, and the D365 partners)
  • Work with InnovAge leadership including Regional COO’s, Executive Directors, Center Directors Marketing executives and Sales leadership to develop a D365 business strategy and vision that aligns InnovAge business strategy and vision
  • Work with InnovAge IT Executives and Leadership to develop a D365 technical strategy around Hosting, Security, Application Integration and Analytics that aligns with InnovAge’s IT Security, Policies and Processes  
  • Development operational processes & workflows to ensure that the D365 meets and exceeds InnovAge business and technical requirements
  • Generates the Standard Operating Procedures (SOPs) for support and management of D365 Environments (Development, Test and Production)
  • Develop training strategies, plans, and content for end users 
  • Support and oversight of more junior D365 support staff

Functional Category:  Projects and Operational Support

  • Working with IT leaders and business stakeholders to develop project and implementation plans that deliver business functionality to D365 users
  • Play a leadership role in the execution of D365 projects including planning, implementation and testing and deployment of solutions 
  • Implementation and management operational processes & workflows to ensure that the D365 meets and exceeds InnovAge business and technical requirement
  • Training users on how to navigate our D365 instance
  • Creates training documentation and job guides to be used company-wide
  • Create Custom Objects, Fields, Formulas, Workflows, Validation Rules, and Email Alerts etc.
  • Create and maintain Executive, Sales and service Dashboards and Reports
  • Identify continuous improvement opportunities for D365 related systems and processes
  • Provide for daily maintenance and support for D365 instances
  • Create user accounts, delete accounts, creates/changes permissions by account; user profiles, page layouts, security in D365
  • Design, develop, and enhance reports and dashboards for D365
  • Maintenance and customization of D365 using HTML   
  • Maintenance and customization of D365 using JavaScript
  • Support of D365 environments (Development, Test and Production) including Azure and ASP.Net
  • Interact with end users and software vendors in order to troubleshoot and resolve Dynamics 365 issues
  • Function as a key point of user contact and customer service for Information Services, and is accountable for user satisfaction

Functional Category:  Supervision

  • Build and lead an agile and responsive team
  • Interview, Hire and Manage other D365 support staff
  • Carry out supervisory responsibilities in accordance with company policy
  • Perform annual review process in a timely and effective manner
  • Set the tone of department to build a collaborative and effective work environment 
  • Works closely with the IT leadership team to implement strategies and initiatives

Travel Requirements


  • Some travel required for implementations and support of D365 in other states where InnovAge does business
  • Overnight travel out of state


  • Must be open to relocation based on business necessity


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



  • Bachelor’s degree in Computer Science, Information Systems Management or a related field from an accredited college/university

Work Experience and Qualifications

  • Key Qualifications:
    • Application Administration of Dynamics 365,
    • Active Directory Security Groups,
    • SQL Server / TSQL & SSIS
      • Understanding and managing SSIS packages is a key skill
  • Experience with and understanding of .Net Languages (C#, VB, etc…), ASP.Net & HTML, JavaScript.
  • One (1) year of supervisory experience
  • Ten (10) years of IT experience
  • Five (5) years of Dynamics exp


Work Experience and Qualifications

  • Microsoft Dynamics certification (desired)
  • PowerShell or other scripting language
  • Experience with supporting databases, specifically SQL Server
  • Experience with Exchange, Windows Server, Active Directory