Systems Analyst – BSS (APIs and Integration)


1.What experience do you have in creating BSS/OSS specific sequence, context, flow diagrams?
2. What experience do you have in wireless, internet, telecom, cable or satellite BSS/OSS?
3. Please provide an example of a critical BSS/OSS flow you helped implement and what was your contribution?

Systems Analyst – BSS (API and integrations)

  • Link between commercial platform and will be exposing the APIs to customers and will provide the platform that provides everything to support their business

Systems Analyst – BSS (APIs and Integration)


DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.


Are you looking to grow your career as a Systems Analyst in the Denver area, working with a company that constantly disrupts their industry?  As part of our team you will get to deliver creative solutions for our new Wireless venture!  We’re looking for talented, driven, passionate Systems Analysts to join the Dish family and drive our business forward through delivering world class software to our customers, partners, and employees.


  • Build and document detailed technical requirements for systems, applications, integration(s), and new products for New BSS/OSS system stack
  • Meet with the various stakeholders to identify business and process improvement opportunities and continually looking to simplify with continual improvements for system and process enhancements
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
  • Create targeted system analysis documentation for architecture teams and executives, including design and interface considerations, data analysis and systems testing
  • Interview all new clients technologies department heads to gain an understanding of current systems and structures
  • Work closely with external stakeholders from business and technology to understand requirements and effectively translate
  • Accurately log and document all technology developments and systems diagrams to be utilized in future client projects
  • Provides application and process subject matter expertise for business partners and IT technical resources


  • BA/BS in a technical or business discipline (information systems, engineering, computer science, finance, business administration, or accounting)
  • 8+ years’ experience in wireless, internet, telecom, cable or satellite BSS/OSS
  • Previous experience in systems integration
  • Understanding of modern script and coding languages
  • Capable of prioritizing multiple projects and still meet deadlines
  • Proven ability to assess business needs and translate them into relevant solutions
  • Excellent organizational and communication skills
  • Working knowledge of a wide variety of programming languages
  • Excellent organizational, facilitation, and written/verbal communication skills
  • Self-motivation with strong, proven, analytical and problem-solving skills
  • Ability to collaborate with cross-functional resources and work well in a distributed environment
  • Demonstrated understanding of and experience using Agile processes and methodologies
  • Ability to plan for future work while maintaining the current delivery with rapidly changing priorities
  • Rally / CA Agile Central experience a plus
  • Excellent analytical skills


Product Owner/Business Analyst

Experience with Sigma or Tribold catalog solutions is ideal, but any major product catalog platform exposure is helpful.

Product Owner / Business Analyst

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic, and transformative needs of the changing world.

As a Product Owner / Business Analyst at DISH, you must excel at being engaged and available as the point of contact for the scrum team and product management. Communication, decisiveness, and domain knowledge of the product is key to success. You’ll work within an agile delivery team and use your skills to prioritize, groom, and ultimately deliver functionality that enables DISH to succeed.

Responsibilities will vary, but ultimately include:

  • Ensuring user stories are groomed and ready for the development team
  • Gathers requirements, manages and prioritizes the backlog
  • Works closely with Product Management to build differentiation strategy
  • Communicates any issues or concerns to ensure end deliverables are met on time
  • Advocates for the customer on behalf of the development team
  • Prioritizes bug and defect resolution within sprints
  • Accepts stories alongside embedded testers based on defined acceptance criteria


  • 5+ years of experience of being a Product Owner / Business Analyst
  • Experience with Agile software development methodologies, Scrum is a plus
  • Excellent communication, customer management, and project management skills
  • Excellent Analytical and problem-solving skills
  • Proven track record of delivering customer-driven functionality
  • Ability to influence stakeholders when determining viable solutions
  • Technical product knowledge and domain expertise working with product or service catalog solutions at scale
  • Self-managing and organized

Wireless Business Analyst – Fraud and Settlements

Dish is building a new nationwide wireless network from the ground up. The wireless IT team is supporting application platform, operational systems, billing, sales and customer service. We are looking for Systems Analyst to join our team.

Wireless Business/Systems Analyst 


Wireless denotes a company like the ones listed above. MVNO is a virtual network operator that provides wireless (cell phone) service through an MNO (mobile network operator) network. They essentially are reselling mobile phone service. I am looking for solutions architects that know the OSS/BSS systems, platforms, technologies. If they have MVNO experience, that’s a huge plus.

We are standing up a Postpaid Wireless business and technology stack with the goal of launching trial for employees / select customers in Q2 and a full commercial launch later in 2020. To accelerate the process, we will initially leverage an MVNE platform (Mobile Virtual Network Enabler) for the Billing Support Systems functionality (including: Billing, Rating, Mediation, Taxation, Revenue Assurance) and several SIs for the delivery. We are building an internal team that will work across the technology and business teams to define the strategy and direction for what the SIs will deliver. This team will later transition into supporting the full building of our 5G network and migrating the initial solution over to the future state architecture.  

NOTE FROM MANAGER 7/13 – We are rapidly looking for anyone with Fraud experience – specifically business analyst to document business requirements related to Wireless Fraud. Ideally, these people would also have settlements/reconciliation experience as well. Let me know if you can help or if we should ship this out to others. We need to turn this around in the next 2 weeks.

Wireless Business Analyst- Fraud/Settlements



·  Work with billing and credit team and WeDo to document all business requirements for Fraud platform

·  Support standup and configuration of Wireless Fraud platform (Wedo) and validation of capabilities

·  Work with Agile teams to help implement features for usage, network and dealer fraud

·  Support system, UAT and production level testing



  • Work with billing and credit team and CSG to document all business requirements for settlements platform
  • Support standup and configuration of settlements platform and validation of capabilities
  • Work with systems analyst(s) to translate wholesale plans, account proration, pooling calculations, ILD and Roaming costs as well as features defined in the MNSA by T-Mobile into systems level requirements
  • Support migration of MNSA to roaming contract at first city launch
  • Support system, UAT and production level testing
  • Support monthly declaration files and daily rebalancing inputs as well as rating files
  • Support production validation of monthly usage files and T-Mobile invoice


Business Analyst, Digital Marketing Buy Flows


Charter Communications, Inc – Charter’s new wireless (cellular) service option, Spectrum Mobile. SpectrumMobile runs on Verizon's 4G LTE network via a mobile virtual network operator (MVNO) agreement, and offers the latest devices from various Original Equipment Manufacturers (OEMs) including Apple, Samsung, and LG.


Example projects:

  • Device related projects (BYOD; SIM lock/unlock integration; device promotions)
  • Spectrum Mobile Enhancements (Device protection; etc)
  • Rate plans & features (By the gig)
  • Apps & Portals (Connection manager; apps; etc)
  • Spectrum Wifi


Reports into Mobile Product organization. Position requires extensive Business Analyst and product delivery experience in a fast paced organization with. This resources will be on a team that is responsible for eliciting and writing Product business requirements. They will be responsible for supporting Product Managers in developing high-level business requirements that will be routed through a cross-functional intake process. They will be responsible for breaking down these high-level business requirements into more detailed business requirements. They will be responsible for obtaining inputs from all relevant cross-functional teams to ensure business requirements are agreed upon and finalized. While the Mobile Product organization does not own the functional requirements, at times this resource may be required to work with system owners to document functional requirements in order to drive a project forward and to ensure all requirements are completed.  Additionally, this resource will be responsible for collaborating cross-functionally to ensure there is traceability across all requirements including high-level business requirements, detailed business requirements, functional requirement, and test cases.  After development is complete this resource will be responsible for supporting and providing clarity for validation efforts (i.e., if defects are identified by test teams this resource will help teams troubleshoot by tracing defect back to the business requirements).

In order to be successful in this role this resource will have an understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems. Candidate must have high attention to detail and must be a driven individual capable of managing workload with minimal oversight. They must be able to operate in a fast-paced environment with varying delivery methodologies (primarily waterfall, some agile); varying tools; and evolving processes. The must be able to serve as a champion for the Mobile Product organization while also serving as a liaison between various cross-functional groups impacted by a particular initiative. They will need to be a quick study who will understand business process, new technologies and technical capabilities to implement solutions to the more complex business needs/problems.


Major Duties And Responsibilities

Directly supports Product Managers and Project Managers in driving requirements to completion.  

Maintains a delivery-first mind-set to overcome roadblocks and ensure projects continue to progress.

Leads, manages, and drives all meetings associated with requirement development and finalization.

Collaborates with cross-functional business analysts to ensure alignment on project initiatives.

Functions as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver requirements.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Encourages and drives requirements traceability from high-level business requirements, detailed business requirements, functional requirements through test case development.

Supports project validation effort by serving as the Mobile Product subject matter expert for the business requirements.

Ensures complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies.

Ensures all defined business rules/policies are documented, implemented as designed.

Ensures available technology is leveraged to the fullest extent.

Redesigns business process where applicable to leverage available or new technologies.

Performs other duties as required.

Required Qualifications

Requirements management tool experience – good to have by not required

Thrives in collaborative environment, with the flexibility and resilience with change
Experience in building requirements traceability
High attention to detail
Capable of managing workload with minimal oversight
Capable of writing Product business requirements only in a company with varying delivery methodologies (primarily waterfall, some agile) and a variety of tools/techniques
Serve as a Business Analyst on multiple projects at once

Strong relationship management skills – able to set priorities, influence others, manage and build trusted relationships to effect change through influence and partnership
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, and Smartsheet
Adept at conducting research into requirements-related issues and products
Must be able to learn, understand, and apply new technologies
Contribute to maintaining and continual improvement of PMO processes, website, tools and BA methods
Experience working in an environment with differing methodologies (i.e. agile and waterfall)
Continuous professional development in order to keep abreast of emerging technologies, methods and best practices
Ability to work and model a high sense of ownership, collaboration, and execution excellence
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to gather and makes sense of information that suggests new possibilities
Ability to document, prepare, and deliver effective presentations to a wide-range audience
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders while building consensus
Ability to make win/win decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and other departmental team members
Superb ability to oversee, lead, inspire and manage large high-performing teams with diverse backgrounds and work experiences

Bachelor’s degree in Business Administration or related field or equivalent experience

Related Work Experience Number of Years
Business Analyst experience 5
Demonstrated familiarity with BABOK