Job Details
Description
*Relocation assistance is not provided and this is not a fully remote position. FirstBank does not sponsor work visas.
Salary Range
$85,000.00 To $110,000.00
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Business Analyst at FirstBank provides excellent customer service for internal customers maintaining emphasis on external customer experience with service offerings including business process improvements at a variety of organizational levels. The analyst works in a leadership capacity providing organization and focus engaging strong communication and problem-solving while adapting and responding to customer needs.
What you will do
- Use contemporary requirements practices to elicit information and organize ideas with company knowledge yet with an outsider’s perspective.
- Help the group stay on track by providing a clear focus maintaining alignment with company strategy, considering both short-term and long-term objectives.
- Apply Agile practices when appropriate to emphasize iterative delivery and frequent feedback.
- Apply techniques, practices, and communication that is best fit for the situation while keeping the best interest of internal and external customers in focus.
- Exhibit openness and flexibility to change by adopting and piloting new practices and leading by example.
- Enable stakeholders to comprehend, analyze and promote collaboration and action by utilizing visualization and alternative representations.
- Work as a liaison between vendors, project sponsors, and project teams in order to determine the best solutions and partnerships for FirstBank.
- Identify when to raise awareness about potential risks.
- Working independently in addition to learning how to become leader and mentor on team in regard to identifying opportunities for process improvement including research to uncover underlying gaps or problems.
- Continuing to expand practical application of Business Analysis concepts and techniques by pursuing formal and informal educational opportunities.
- Begin to pursue strategic training opportunities that lead to suggestions for updates to FirstBank Business Analysis practices.
- Perform other duties and projects as assigned.
- Understand and comply with all provisions of the Safety in the Workplace policy.
Minimum Requirements
- Typically requires a bachelor’s degree in related field and a minimum of 2 years of related experience.
- A combination of post-high school education, job related certification and related experience equivalent to 5 years may be considered in lieu of minimum requirements
Preferred Requirements
- Working knowledge of Microsoft Office Applications
- Bachelor’s degree in Information Technology, other related field, or master’s degree is preferred
- Business Analyst Certification (CBAP), Scrum Master Certification (CSM) is a plus
- Experience with various project methodologies, such as Scrum, Kanban, and Waterfall
Knowledge, Skills, and Abilities
- Exhibit strong communication skills from collection to expression of information with adaptability for various audiences ranging from staff level to senior leadership
- Ability to help stakeholders articulate their problem definition focusing on requirements without describing the solution
- Facilitate and lead requirements elicitation, analysis and additional sessions that help establish a clear goal such as workshops or interviews with groups of stakeholders
- Ability to develop alternative views of requirements by creating graphical and/or visual representations
- Provide visibility into the progress of requirement development activities while highlighting the value delivered and potential risk
- Establish and maintain credible relationships both within and across multiple teams
- Ability to create documentation that is complete, consistent, unambiguous, verifiable and conforming to standards
- Lead focused efforts identifying relevant details and parking lot items
- Ability to analyze, communicate and adapt to impact of changes in requirements, priorities and business processes
- Understanding of technical terminology in addition to understanding of Technology department structures, responsibilities and relationships
- Apply analytical skills and critical thinking to evaluate and validate data and requirements obtained from multiple sources or techniques and expose new areas for elicitation
- Demonstrate strong root-cause problem resolution and implement decisions of varying complexity
- Ability to work independently and bring multiple efforts to completion simultaneously
- Moderate familiarity with Project Management methods and concepts
- Develop and maintain an awareness of operational processes and procedures across FirstBank
- Proven ability to gain support for initiatives through influence and use of business rationale
- Proficiency of computer applications including MS Office
Working Conditions and Physical Requirements
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Must be able to exchange accurate information #BI-REMOTE
Statement of Benefits
FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)