Charter Communications, Inc – Charter’s new wireless (cellular) service option, Spectrum Mobile. SpectrumMobile runs on Verizon's 4G LTE network via a mobile virtual network operator (MVNO) agreement, and offers the latest devices from various Original Equipment Manufacturers (OEMs) including Apple, Samsung, and LG.
- Device related projects (BYOD; SIM lock/unlock integration; device promotions)
- Spectrum Mobile Enhancements (Device protection; etc)
- Rate plans & features (By the gig)
- Apps & Portals (Connection manager; SM.com apps; etc)
- Spectrum Wifi
Reports into Mobile Product organization. Position requires extensive Business Analyst and product delivery experience in a fast paced organization with. This resources will be on a team that is responsible for eliciting and writing Product business requirements. They will be responsible for supporting Product Managers in developing high-level business requirements that will be routed through a cross-functional intake process. They will be responsible for breaking down these high-level business requirements into more detailed business requirements. They will be responsible for obtaining inputs from all relevant cross-functional teams to ensure business requirements are agreed upon and finalized. While the Mobile Product organization does not own the functional requirements, at times this resource may be required to work with system owners to document functional requirements in order to drive a project forward and to ensure all requirements are completed. Additionally, this resource will be responsible for collaborating cross-functionally to ensure there is traceability across all requirements including high-level business requirements, detailed business requirements, functional requirement, and test cases. After development is complete this resource will be responsible for supporting and providing clarity for validation efforts (i.e., if defects are identified by test teams this resource will help teams troubleshoot by tracing defect back to the business requirements).
In order to be successful in this role this resource will have an understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems. Candidate must have high attention to detail and must be a driven individual capable of managing workload with minimal oversight. They must be able to operate in a fast-paced environment with varying delivery methodologies (primarily waterfall, some agile); varying tools; and evolving processes. The must be able to serve as a champion for the Mobile Product organization while also serving as a liaison between various cross-functional groups impacted by a particular initiative. They will need to be a quick study who will understand business process, new technologies and technical capabilities to implement solutions to the more complex business needs/problems.
Major Duties And Responsibilities
Directly supports Product Managers and Project Managers in driving requirements to completion.
Maintains a delivery-first mind-set to overcome roadblocks and ensure projects continue to progress.
Leads, manages, and drives all meetings associated with requirement development and finalization.
Collaborates with cross-functional business analysts to ensure alignment on project initiatives.
Functions as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver requirements.
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Encourages and drives requirements traceability from high-level business requirements, detailed business requirements, functional requirements through test case development.
Supports project validation effort by serving as the Mobile Product subject matter expert for the business requirements.
Ensures complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies.
Ensures all defined business rules/policies are documented, implemented as designed.
Ensures available technology is leveraged to the fullest extent.
Redesigns business process where applicable to leverage available or new technologies.
Performs other duties as required.
Requirements management tool experience – good to have by not required
Thrives in collaborative environment, with the flexibility and resilience with change
Experience in building requirements traceability
High attention to detail
Capable of managing workload with minimal oversight
Capable of writing Product business requirements only in a company with varying delivery methodologies (primarily waterfall, some agile) and a variety of tools/techniques
Serve as a Business Analyst on multiple projects at once
Strong relationship management skills – able to set priorities, influence others, manage and build trusted relationships to effect change through influence and partnership
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, and Smartsheet
Adept at conducting research into requirements-related issues and products
Must be able to learn, understand, and apply new technologies
Contribute to maintaining and continual improvement of PMO processes, website, tools and BA methods
Experience working in an environment with differing methodologies (i.e. agile and waterfall)
Continuous professional development in order to keep abreast of emerging technologies, methods and best practices
Ability to work and model a high sense of ownership, collaboration, and execution excellence
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to gather and makes sense of information that suggests new possibilities
Ability to document, prepare, and deliver effective presentations to a wide-range audience
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders while building consensus
Ability to make win/win decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and other departmental team members
Superb ability to oversee, lead, inspire and manage large high-performing teams with diverse backgrounds and work experiences
Bachelor’s degree in Business Administration or related field or equivalent experience
Related Work Experience Number of Years
Business Analyst experience 5
Demonstrated familiarity with BABOK