Business Analyst – Catalog Configuration

SIGMA : 3rd party Software – Enterprise Catalog – Configure, Phones, rates, addons so user knows what's available for purchase.

Promos, discounts, compatibility , dependency, rules

Integrates to front end for dealers and agents in GUI.

Timeline – April – Digital platform for Web needs to be done.

Sigma Catalog Effort

PO

Data Modelr

1-2 BA’s – Configuration.

BA- Junior – IT B-ground.  Operating as Ba for 3 years. Some Telecom.  Product Catalog exp is a Plus.  Talk the talk .look at XML JSOn . Understands a Data Model and understand how the entities are associated. Talk to business folks, Implement and test. Gathering Requirements.

DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH.

The DISH Wireless organization is looking for a Business Analyst to perform configuration and support of complex wireless product offerings in an enterprise level product catalog. The candidate must have the ability to work in a fast paced and evolving environment where initial requirements are vague and evolving.  The ability to quickly learn the Hansen Sigma Catalog product, interpret requirements, and deliver complex configurations will be critical.

 

 

Responsibilities:

 

  • Create complex, multi-tier product, service, and resource entities following best practices and adhering to standards identified by TMForum and DISH
  • Produce and present design documents and standards for catalog configuration including but not limited to, look and feel within the catalog and configuration standards
  • Work closely with the Product Team to implement new products & processes and changes to existing products and processes
  • Works closely with the product owner to determine if incoming requests are configuration or development work
  • Provide end-user support, and participate in the development and implementation of future enhancements and/or projects. Including training and mentoring
  • Analyze, test, and document modeling integration within the catalog
  • Debug data configuration issues

 

Required Skills:

 

  • Excellent Analytical and problem-solving skills
  • 3+ years of implementation experience in Product and Service catalog configuration
  • Strong interpersonal and communication skills
  • Working knowledge of protocols such as JSON/XML/XSLT/REST

 

 

Preferred Skills:

 

  • Prior telecommunications knowledge
  • Workflow creation
  • Functional knowledge of eTOM and Frameworx modeling standards

 

Report Developer/Analyst

Note: 11/17: Couple of things I forgot to mention on our Friday call:

  1. Need some kind of accounting experience to understand the flows etc. if not from Oracle background.
  2. Also we prefer contract to hire if you have any but they need to be able to take the tests even for contracting position.

Notes: 11/13: Open to CTH or FTE. (4 month)

The role and responsibility of this position would be to assist us in converting about 700 reports and jobs from Hyperion IR over to ORBIT Reporting and Analytics. Most of the reports are Oracle EBS related and we will be going from Oracle/Teradata to AWS S3. So getting someone that has good knowledge of AWS S3 would be a big plus. But, we're mainly looking for someone that has good experience with Oracle R12 EBS table structure, reporting and databases (SQL, Stored Procedures, etc).

Skills: 
-Need to have Strong Report Writing Skills.  
-Oracle EBS/ANSI Oracle (SQL for Oracle)
-SSIS and SSRS is Good but will also look at Tableau, Hyperion, or     Oracle Reports for BI Tools 
– AWS S3 is HUGE PLUS – The team is learning now how to convert to cloud so if they have exp here that would be Very Helpful 

They will start with the Report conversion but will be involved in Development of new Apps down the road for Technical Services Solution Team (TSS).  THey are attached to the Accounting team at Dish but are liason for reporting between Accounting and IT. 
 

Job Title:  Analyst/Developer II

Job Code:  IT7016

The Analyst/Developer II will work as part of the Technical and Strategic Solution Team within Accounting to help design, deliver and support Oracle R12 reporting solutions. Assist in the migration of Hyperion Interactive Reports to another reporting platform such as Orbit Reporting & Analytics.  Deliver projects and enhancements that impact both operational activities and reporting.  Responsible for creating SQL Server SSIS and stored procedures that creates process improvement within the Accounting Department. Translate business requirements into detailed functional and technical specifications. 

Primary Responsibilities

  • Design, development, implementation, maintenance and support of custom Oracle R12 reports.
  • Migration of ad-hoc and scheduled reports from Hyperion Interactive Reporting to another reporting tool.
  • Working with SQL Server 2016 – Database design, stored procedures,  SSIS and SSRS.
  • Derive insights from data, spot issues with data, and being resourceful to find solutions.
  • Continuously work with the business to build relationships, understand needs and the impact of your work, and ensure accuracy.

Desired Qualifications

  • B.S degree in Computer Science, Computer Engineering or a related technical degree; or an equivalent combination of education and experience.
  • Min of 2 years experiences with both the functional and table structure of Oracle EBS R12.
  • 3 or more years of experience using ANSI SQL
  • At least 2 years of experience working with various reporting tools.
  • 1 year of experience working with SQL Server and SSIS.

Desired Skills

  • Experience with process re-engineering or business transformation 
  • Must be detailed oriented and have proven analytical skills.
  • Accounting experience
  • G Suite

 

IT Service Continuity Analyst

Note from manager regarding needs for this role: (based on him passing on a cand. submitted).  

*****Key areas I'm looking for in this position are:

  • Retail Wireless Experience
  • Tool implementation and deployment – specifically integrating monitoring tools into a centralized incident response system (PagerDuty, Opsgenie, SquadCast, xMatters, etc.). API integration knowledge.
  • Service/Business Continuity (or Service Assurance, or Outage Management, or Incident Management, or Monitoring Management, or Executive Notification Management)

Note: 11/12/20. This person will assist the Service continuity manager with system upkeep and troubleshooting.  They will create dashboards that will keep system running and triage any outages or issues for key stakeholders/vendors (Ting, T-Mobile). 

Skills: Retail Wireless Service Continuity exp. 
Outage mgmt. exp
Incident Mgmt. exp
ability to create dashboards 
Understand who needs to be notified and who to escalate to
API Integration "Knowledge" 
retail wireless is a MUST
Cloud Technology and how it works 

They will be using one of the following as their Incident Management Platform: 

PagerDuty 
OpsGenie
Squad Cast 

so helpful if they have worked on one of these but there are other platforms that work too.  

They are building this system from scratch.  This person will not be engineering they have ppl for that.  This person will make sure data is collected and know who it should go to. Setup rules, etc. 

They are currently only on-site Wed/Thurs and every other Friday at Meridian HQ office in Englewood. 

Service Continuity Analyst (IT Operations Analyst)

Job Description:

The Service Continuity Analyst will assist in the implementation and maintenance of the organization’s business continuity program, ensuring efficiency and reliability are built into all operational activities. Working within the IT organization and reporting to the Service Continuity Manager, this position collaborates with several multi-functional teams inside the retail wireless organization. Functional elements of this position include: ownership of the service assurance and continuity of Dish Wireless technologies; strategic documentation development of business disruption response strategies; coordination of event responses; oversight and efficient notification of plan maintenance and testing processes; interaction with various parties, both internal and external. This position also champions business resiliency throughout the organization and serves as an escalation contact during significant events.

Responsibilities

  • Provide business systems and applications analysis in support of the development and implementation of business applications. Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration
  • Lead the business implications of technical solutions, and assisting in defining and documenting the technology solutions to support any future business needs
  • Monitoring services consumption, metrics and, observing performance of our products in their various environments and tracking and reporting on the data related to their performance.
  • Coordinates real-time response to major incidents from identification through resolution, serving as a centralized point of communication and providing appropriate briefings to executive staff and other stakeholders as needed
  • Collaborate and engage with Subject Matter Experts (SMEs) and operational experts to gain insights. Leverage these insights to build dashboards (and related infrastructure) to solve real-time issues
  • Interface with development stakeholders inside the IT Retail Wireless organization and create monitoring capabilities are captured throughout the organization
  • Assist the the Service Continuity Manager in defining the monitoring strategy for the organization

Qualifications:

  • 2-3 years of business continuity planning/testing/analysis experience required
  • Familiarity with both mobile network operators and cloud technology required
  • Outage and incident management experience is a plus
  • Being a self-starter with the ability to multitask between concurrent assignments, prioritize and adapt quickly to changing priorities, assignments, and roles.
  • Analytical and problem-solving skills and experience in generating insights and recommendations, comfortable dealing with data, including financials and critical I.T metrics
  • Expertise in Excel including pivot tables; business analytics tools such as Power BI or Tableau; incident response tools such as Pagerduty or Opsgenie; knowledge of ServiceNow are a plus
  • Completes month-end KPIs, dashboard, general reporting and compliance through graphical displays for critical measures to accurately convey process performance
  • Proactively develop data collection methodologies and analytic approaches to perform drill down analysis regarding process performance and improvement projects,  reporting requirements, provide recommendations, and present findings from analysis including post-mortem root cause analysis
  • Flexible scheduling including nights and weekends on an on-call basis required
  • Other Roles and Responsibilities as assigned

 

 

Systems Analyst – BSS (APIs and Integration)

TBD

1.What experience do you have in creating BSS/OSS specific sequence, context, flow diagrams?
2. What experience do you have in wireless, internet, telecom, cable or satellite BSS/OSS?
3. Please provide an example of a critical BSS/OSS flow you helped implement and what was your contribution?
 

Systems Analyst – BSS (API and integrations)

  • Link between commercial platform and will be exposing the APIs to customers and will provide the platform that provides everything to support their business

Systems Analyst – BSS (APIs and Integration)


 

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

 

Are you looking to grow your career as a Systems Analyst in the Denver area, working with a company that constantly disrupts their industry?  As part of our team you will get to deliver creative solutions for our new Wireless venture!  We’re looking for talented, driven, passionate Systems Analysts to join the Dish family and drive our business forward through delivering world class software to our customers, partners, and employees.

Responsibilities:

  • Build and document detailed technical requirements for systems, applications, integration(s), and new products for New BSS/OSS system stack
  • Meet with the various stakeholders to identify business and process improvement opportunities and continually looking to simplify with continual improvements for system and process enhancements
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
  • Create targeted system analysis documentation for architecture teams and executives, including design and interface considerations, data analysis and systems testing
  • Interview all new clients technologies department heads to gain an understanding of current systems and structures
  • Work closely with external stakeholders from business and technology to understand requirements and effectively translate
  • Accurately log and document all technology developments and systems diagrams to be utilized in future client projects
  • Provides application and process subject matter expertise for business partners and IT technical resources

Qualifications:

  • BA/BS in a technical or business discipline (information systems, engineering, computer science, finance, business administration, or accounting)
  • 8+ years’ experience in wireless, internet, telecom, cable or satellite BSS/OSS
  • Previous experience in systems integration
  • Understanding of modern script and coding languages
  • Capable of prioritizing multiple projects and still meet deadlines
  • Proven ability to assess business needs and translate them into relevant solutions
  • Excellent organizational and communication skills
  • Working knowledge of a wide variety of programming languages
  • Excellent organizational, facilitation, and written/verbal communication skills
  • Self-motivation with strong, proven, analytical and problem-solving skills
  • Ability to collaborate with cross-functional resources and work well in a distributed environment
  • Demonstrated understanding of and experience using Agile processes and methodologies
  • Ability to plan for future work while maintaining the current delivery with rapidly changing priorities
  • Rally / CA Agile Central experience a plus
  • Excellent analytical skills

 

Wireless Business Analyst – Fraud and Settlements

Dish is building a new nationwide wireless network from the ground up. The wireless IT team is supporting application platform, operational systems, billing, sales and customer service. We are looking for Systems Analyst to join our team.

Wireless Business/Systems Analyst 

Notes: 

Wireless denotes a company like the ones listed above. MVNO is a virtual network operator that provides wireless (cell phone) service through an MNO (mobile network operator) network. They essentially are reselling mobile phone service. I am looking for solutions architects that know the OSS/BSS systems, platforms, technologies. If they have MVNO experience, that’s a huge plus.

High-level: 
We are standing up a Postpaid Wireless business and technology stack with the goal of launching trial for employees / select customers in Q2 and a full commercial launch later in 2020. To accelerate the process, we will initially leverage an MVNE platform (Mobile Virtual Network Enabler) for the Billing Support Systems functionality (including: Billing, Rating, Mediation, Taxation, Revenue Assurance) and several SIs for the delivery. We are building an internal team that will work across the technology and business teams to define the strategy and direction for what the SIs will deliver. This team will later transition into supporting the full building of our 5G network and migrating the initial solution over to the future state architecture.  

NOTE FROM MANAGER 7/13 – We are rapidly looking for anyone with Fraud experience – specifically business analyst to document business requirements related to Wireless Fraud. Ideally, these people would also have settlements/reconciliation experience as well. Let me know if you can help or if we should ship this out to others. We need to turn this around in the next 2 weeks.

Wireless Business Analyst- Fraud/Settlements

 

Fraud

·  Work with billing and credit team and WeDo to document all business requirements for Fraud platform

·  Support standup and configuration of Wireless Fraud platform (Wedo) and validation of capabilities

·  Work with Agile teams to help implement features for usage, network and dealer fraud

·  Support system, UAT and production level testing

 

Settlements

  • Work with billing and credit team and CSG to document all business requirements for settlements platform
  • Support standup and configuration of settlements platform and validation of capabilities
  • Work with systems analyst(s) to translate wholesale plans, account proration, pooling calculations, ILD and Roaming costs as well as features defined in the MNSA by T-Mobile into systems level requirements
  • Support migration of MNSA to roaming contract at first city launch
  • Support system, UAT and production level testing
  • Support monthly declaration files and daily rebalancing inputs as well as rating files
  • Support production validation of monthly usage files and T-Mobile invoice

 

Business Analyst, Digital Marketing Buy Flows

Overview

Charter Communications, Inc – Charter’s new wireless (cellular) service option, Spectrum Mobile. SpectrumMobile runs on Verizon's 4G LTE network via a mobile virtual network operator (MVNO) agreement, and offers the latest devices from various Original Equipment Manufacturers (OEMs) including Apple, Samsung, and LG.

 

Example projects:

  • Device related projects (BYOD; SIM lock/unlock integration; device promotions)
  • Spectrum Mobile Enhancements (Device protection; etc)
  • Rate plans & features (By the gig)
  • Apps & Portals (Connection manager; SM.com apps; etc)
  • Spectrum Wifi

 

Reports into Mobile Product organization. Position requires extensive Business Analyst and product delivery experience in a fast paced organization with. This resources will be on a team that is responsible for eliciting and writing Product business requirements. They will be responsible for supporting Product Managers in developing high-level business requirements that will be routed through a cross-functional intake process. They will be responsible for breaking down these high-level business requirements into more detailed business requirements. They will be responsible for obtaining inputs from all relevant cross-functional teams to ensure business requirements are agreed upon and finalized. While the Mobile Product organization does not own the functional requirements, at times this resource may be required to work with system owners to document functional requirements in order to drive a project forward and to ensure all requirements are completed.  Additionally, this resource will be responsible for collaborating cross-functionally to ensure there is traceability across all requirements including high-level business requirements, detailed business requirements, functional requirement, and test cases.  After development is complete this resource will be responsible for supporting and providing clarity for validation efforts (i.e., if defects are identified by test teams this resource will help teams troubleshoot by tracing defect back to the business requirements).

In order to be successful in this role this resource will have an understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems. Candidate must have high attention to detail and must be a driven individual capable of managing workload with minimal oversight. They must be able to operate in a fast-paced environment with varying delivery methodologies (primarily waterfall, some agile); varying tools; and evolving processes. The must be able to serve as a champion for the Mobile Product organization while also serving as a liaison between various cross-functional groups impacted by a particular initiative. They will need to be a quick study who will understand business process, new technologies and technical capabilities to implement solutions to the more complex business needs/problems.

 

Major Duties And Responsibilities

Directly supports Product Managers and Project Managers in driving requirements to completion.  

Maintains a delivery-first mind-set to overcome roadblocks and ensure projects continue to progress.

Leads, manages, and drives all meetings associated with requirement development and finalization.

Collaborates with cross-functional business analysts to ensure alignment on project initiatives.

Functions as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver requirements.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Encourages and drives requirements traceability from high-level business requirements, detailed business requirements, functional requirements through test case development.

Supports project validation effort by serving as the Mobile Product subject matter expert for the business requirements.

Ensures complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies.

Ensures all defined business rules/policies are documented, implemented as designed.

Ensures available technology is leveraged to the fullest extent.

Redesigns business process where applicable to leverage available or new technologies.

Performs other duties as required.

Required Qualifications

Requirements management tool experience – good to have by not required

Thrives in collaborative environment, with the flexibility and resilience with change
Experience in building requirements traceability
High attention to detail
Capable of managing workload with minimal oversight
Capable of writing Product business requirements only in a company with varying delivery methodologies (primarily waterfall, some agile) and a variety of tools/techniques
Serve as a Business Analyst on multiple projects at once

Strong relationship management skills – able to set priorities, influence others, manage and build trusted relationships to effect change through influence and partnership
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, and Smartsheet
Adept at conducting research into requirements-related issues and products
Must be able to learn, understand, and apply new technologies
Contribute to maintaining and continual improvement of PMO processes, website, tools and BA methods
Experience working in an environment with differing methodologies (i.e. agile and waterfall)
Continuous professional development in order to keep abreast of emerging technologies, methods and best practices
Ability to work and model a high sense of ownership, collaboration, and execution excellence
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to gather and makes sense of information that suggests new possibilities
Ability to document, prepare, and deliver effective presentations to a wide-range audience
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders while building consensus
Ability to make win/win decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and other departmental team members
Superb ability to oversee, lead, inspire and manage large high-performing teams with diverse backgrounds and work experiences

Education
Bachelor’s degree in Business Administration or related field or equivalent experience

Related Work Experience Number of Years
Business Analyst experience 5
Demonstrated familiarity with BABOK